Customer Relationship Officer Job KUSCCO

Key Responsibilities

• Support SACCO marketing and recruit new members through research and business development.
• Promote SACCO products and secure new business via client relationships.
• Identify and leverage market sales opportunities.
• Member Engagement & Growth Customer Service & Relationship Management
• Marketing & Digital Platforms
• Compliance & ReportingHigh-paying jobs in Kenya
• Maintain smooth customer experiences by handling inquiries and complaints.
• Gather feedback to improve offerings and inform on SACCO services.
• Conduct exit interviews for retention insights.
• Assist in organizing promotional events, member outreach programs, and product activations.
• Develop marketing materials and coordinate with suppliers and vendors as needed.
• Contribute to the management of the SACCO’s digital platforms (social media, website, etc.).
• Ensure adherence to SACCO policies and procedures.
• Maintain accurate records of member interactions and sales

This role is crucial for maintaining and growing the SACCO’s membership and ensuring high levels of member satisfaction.

Qualifications

Academic Qualifications

• Diploma or Bachelor’s Degree in a business-related field such as Public Relations, Business Management, Marketing, or Cooperative Management.

Experience

• A minimum of two (2) years of relevant working experience in a similar role
• within a financial institution, preferably a Deposit-Taking SACCO or bank.
• Experience with CRM systems is highly desirable.

Skills & Competencies

• Computer literacy with good knowledge of MS Office and digital communication tools.
• Strong interpersonal and communication skills (verbal and written).
• Excellent organizational skills and ability to manage multiple tasks.
• Ability to work independently with minimal supervision.
• High levels of integrity and ethical behavior.
• Customer-centric mindset with a passion for service excellence.
• Problem-solving skills and

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How to Apply

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