Relationship Manager Job Kenya Homes Properties

We are looking for a dynamic, client-focused Relationship Manager to join our sales team. This role is essential to developing long-term relationships with our clients, enhancing the customer journey, and ensuring successful property transactions. If you are passionate about real estate, possess excellent interpersonal skills, and are driven by customer satisfaction, we’d love to hear from you.

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Key Responsibilities

Client Relationship Management

• Build and maintain strong relationships with clients through consistent and personalized engagement.
• Serve as the main point of contact for clients queries and concerns.
• Understand client needs and recommend tailored real estate solutions.
• Remote work opportunities in Kenya

Sales and Business Development

• Generate leads via networking, referrals and strategic outreach.
• Guide clients through the property acquisition process from inquiry to post-sale support.
• Negotiate sales terms transparently and close deals with professionalism.

Customer Follow-Up & Retention

• Conduct timely follow-ups through calls, emails and property visits.
• Maintain detailed client records in the CRM system.
• Implement retention strategies such as loyalty programs and exclusive insights.

Real Estate Advisory & Market Insights

• Stay updated on property trends, values and investment opportunities.
• Provide clients with informed, strategic real estate advice.
• Educate clients on legal and financial aspects of property acquisition.

Client Engagement & Property Showcasing

• Organize personalized site visits and virtual tours.
• Highlight property features and neighborhood benefits to clients.

Networking & Collaboration

• Work closely with marketing and digital teams for client engagement.
• Represent Kenya Homes at industry events and exhibitions.

Key Performance Indicators (KPIs)

• Client Retention & Referral Rates
• Lead Conversion Rates
• Customer Satisfaction Scores
• Follow-Up Efficiency
• Achievement of Individual & Team Sales Targets
• CRM Utilization Accuracy
• Market Knowledge Proficiency
• Digital Engagement Contributions
• Part-time job

Candidate Requirements

• A Degree in Business, Marketing, Real Estate or a related field.
• At least 2 years experience in sales, client relations or customer engagement in real estate.
• Strong communication, negotiation and customer service skills.
• Passion for real estate and a customer-first mindset.
• Proficiency in CRM software, digital tools and real estate platforms.
• Professional, ethical and driven by results.

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How to Apply

Click here to apply

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