Sales Manager Service & Modernization Business Job KONE

As a Service Business Sales Manager at KONE, you will spearhead the development and execution of strategic short- and long-term sales and customer relationship goals, aligned with our unit’s ambitious objectives. By leading and inspiring a high-performing sales team, you will drive the sales process, foster strong client partnerships, and deliver innovative service solutions that elevate the performance and safety of our customers’ buildings. Your leadership, coaching, and commitment to excellence will empower your team to achieve and exceed targets, reinforcing KONE’s position as a global leader in sustainable, people-centric urban mobility solutions. The Sales Manager Service Business will report to the Branch Manager, KONE Kenya.

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Responsibilities

• Strengthen KONE’s market position and customer base.
• Engage proactively with customers, promoting lifecycle value solutions.
• Enhance customer relationships, loyalty, and profitability.
• Oversee key account plans and assign team members to manage them.
• Promote KONE’s digital solutions to key decision-makers.
• Develop regional and individual sales plans.
• Support pricing strategies to improve profitability.
• Collect market and competitor insights to identify cross-selling opportunities.
• Lead sales processes, ensuring high-quality CRM data and results in orders and profitability.
• Set targets, guide the team on customer focus, and approve major tenders/orders.
• Coach the sales team to apply KONE’s solution-selling approach effectively.
• Manage team performance, develop skills, and ensure a positive onboarding experience.
• Motivate the team and plan for succession to achieve long-term success.

Qualifications and Experience

• Bachelor’s or master’s degree in economics, Engineering, Business, or a related field.
• 3–5 years of experience in a managerial or leadership role.
• 3–5 years of technical experience in the elevator/escalator industry (preferred) or in construction, building materials, or related sectors.
• Proven track record in business-to-business (B2B) sales.
• Demonstrated experience in sales or sales management.
• Strong background in people leadership and team management.
• Sales Expertise: In-depth understanding of the sales cycle, customer purchasing behaviors, negotiation techniques, sales reporting, and funnel management.
• Business Acumen: Proficient in business planning, budgeting, and performance monitoring.
• Service Orientation: Exhibits a customer-centric mindset focusing on delivering exceptional service.
• Digital Proficiency: Comfortable with digital tools and enthusiastic about leveraging digital solutions to drive business outcomes.
• Communication: Strong command of English, both written and verbal.

What do we offer

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs cover a wide range of professional skills.
• Engaging job with a position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust, and respect.
• Value-based culture, behavior, and ethics.
• Sustainability and innovation.
• Working for a successful organization.

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How to Apply

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