Customer Services Executive Job Inchcape
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Customer Services Executive Job Inchcape
Key Responsibilities
- Coordination – Communicating effectively with principal, customers along with the Sales Executive on a timely and accurate manner in order to ensure smooth delivery of services.
- Customer Satisfaction – Providing solutions to customers and aligning internal processes in order to achieve customer satisfaction.
- Respond to all incoming calls from customers who require information on our services. This information includes, but is not limited to pricing information (quotations), and product information.
- Prepare & send Import quotations to all customer & partner inquiries in a timely manner. Effectively articulate product information, features, and benefits, e.g. Rate Enquiries, Request for Quotations (RFQ’s) etc.
- Effectively communicate with principal & POL offices as well as internal departments, Operations etc. Develop and maintain a professional working partnership with assigned customers and maintain a clear understanding of the customers changing industry and business needs.
- Monitor and manage commitments ensuring on timely delivery of shipments, and proactive communication is achieved with potential service situations.
- Communicate with Customer Service Supervisor on any customer issues such as late deliveries, detention or other problems that may occur.
- Participate in Customer Service and Sales meetings.
Qualifications
- Degree or Diploma from any recognized university.
- Minimum of 2 to 3 years of industry experience.
- Good communication and PC skills.
- Able to work under pressure.
- Knowledge of geographic locations and the ability to calculate time and distance for these locations.
- Strong analytical and problem solving ability.
- Demonstrate above average organizational skills to effectively handle multiple priorities with short deadlines.
- Shipping Agency Experience is desirable but not essential
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