Receptionist Job SOS

Job Purpose:

To act as the first point of contact for clients, visitors, and candidates by offering a professional welcome and converting walk-in inquiries into successful client engagements. The ideal candidate will combine front desk excellence with proven sales ability to drive customer conversions and contribute to business growth.

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Key Responsibilities:

• Greet and assist all walk-in clients, visitors, and job seekers warmly and professionally.
• Use persuasive communication to turn walk-in inquiries into paid registrations or confirmed bookings.
• Explain SOS services clearly and confidently to prospective clients, highlighting value and addressing objections.
• Maintain accurate records of daily visitors, inquiries, and conversions.
• Answer and route incoming calls and follow up on leads from phone or in-person inquiries.
• Support the recruitment team by guiding candidates through the application and onboarding process.
• Ensure the reception area is clean, welcoming, and branded to reflect SOS professionalism.
• Handle appointment bookings, interview schedules, and internal meeting coordination.
• Manage administrative duties such as filing, document preparation, and data entry.
• Monitor and replenish front office materials such as brochures, forms, and promotional flyers.

Qualifications and Experience:

• Diploma or Certificate in Business Administration, Sales & Marketing, or related field.
• Minimum 3 years’ experience in a receptionist or front-office role with a strong sales component.
• Proven ability to convert walk-ins into clients or close service sales.
• Excellent interpersonal and communication skills—both verbal and written.
• Proficiency in MS Office Suite (Word, Excel, Outlook).
• Experience working in a fast-paced, client-facing environment.

Personal Attributes:

• Confident, persuasive, and proactive.
• Target-driven with a friendly and approachable manner.
• Strong customer service orientation.
• Professional appearance and tone.
• Able to multitask and manage competing priorities under pressure.
• High level of integrity and discretion when handling sensitive information.

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How to Apply

Interested and qualified candidates are encouraged to submit their applications to peris@kazikaziagency.co.ke.

Please use the job title as the subject of your email.

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