Global Telesales Business Analyst Job M-KOPA Solar

IT Jobs, M-KOPA Solar Jobs.

We are looking for a Global Telesales Business Analyst to join our Customer Retention Team, where progress, excellence, and humility are valued as highly as technical excellence.

Responsibilities

• As a Global Telesales Business Analyst, you’ll be responsible for collecting, analyzing, and presenting data related to Telesales/Retention products & activities across all countries.
• You will be required to offer valuable insights to help standardize Campaign Reporting/Trackers, optimize performance and guide strategic decision-making.
• To succeed, you’ll need great understanding of Telesales Campaign Management, strong analytical skills, data visualization, proficiency in data analysis tools, and excellent communication abilities to collaborate effectively with cross-functional teams.
• You’ll develop and maintain campaign reports and dashboards to track key metrics like call volume, conversion rates, lead quality, and revenue generation.
• Your insights will be crucial in assessing performance and optimizing telesales strategies across all countries.
• You’ll analyze telesales data, identify trends, and present findings to management while collaborating with telesales managers and reporting analyst in-market to deliver customized insights.
• Additionally, you’ll conduct ad-hoc analysis & training to address business challenges identified from your findings.
• Working closely with IT and data operations teams, you’ll ensure automation, data accuracy, integrity, and consistency.
• You’ll also identify opportunities for process optimization and automation, streamlining reporting workflows and improving efficiency.
• Staying updated on industry trends and analytics tools will be key.
• Beyond analysis, you’ll train the telesales management/analysts on reporting tools, helping them interpret data and make informed, data-driven decisions to enhance overall performance.

This is a hybrid role reporting to the Group Head of Retention Operations.

Qualifications

• To excel in this role, you’ll need a Degree in Business Administration, Statistics, Economics, or a related field, along with 3+ years of experience in a Operations leadership, reporting, or analytics role, preferably in Telesales Campaigns or a Call Center environment.
• Focus on operations excellence based on business insights generated from data analysis.
• Proficiency in Microsoft Excel, SQL, Tableau, or similar tools is essential, along with strong analytical skills to interpret data and provide actionable insights.
• You should have excellent communication and presentation skills to convey technical data to non-technical stakeholders.
• Attention to detail, data accuracy, and the ability to manage multiple priorities in a fast-paced environment are key.
• Experience with CRM systems (e.g., Looker), telephony platforms, statistical analysis, and predictive modelling is required to drive data-driven decision-making.

How to Apply

Click here to apply

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