Customer Success Executive (Energy Sector) Job IRES

Location: Tala Road, Runda, Nairobi, Kenya Contract Type: Full-time

Company Overview:

Indepth Research Institute (IRES) is a global corporate training and professional services firm dedicated to enhancing the productivity, performance, sustainability, and overall success of organizations worldwide. We do this through our five lines of services: Data Analytics, Social and Market Research, Corporate Training and Development, Management and Business Advisory, and Digital Innovation.

Job Summary

Role & Responsibilities

Business Development & Client Acquisition

• Identify and target potential clients (corporates, government agencies, NGOs) within the energy sector using market research, industry reports, and networking.
• Develop and execute strategies to generate high-quality leads through cold outreach, referrals, partnerships, and industry events.
• Conduct in-depth consultations with prospects to understand their business
• challenges and position the company’s services as solutions.

Relationship Management & Stakeholder Engagement

• Key Account Management: Build and nurture long-term relationships with decision-makers (C-level executives, procurement officers, project managers) in the public and private sectors.
• Public Sector Engagement: Navigate government procurement processes, tender submissions, and compliance requirements for public sector contracts.
• NGO & Development Sector Collaboration: Work with NGOs, international organizations, and donor-funded projects to align services with their program objectives.
• Private Sector Engagement: Master corporate procurement ecosystems including RFP processes, vendor qualification requirements, and multi-tier approval chains (Technical Teams → Procurement → Legal → C-Suite).

Sales Strategy & Proposal Development

• Tailored Solutions: Customize service offerings to meet sector-specific demands.
• Proposal & Pitch Development: Prepare compelling proposals, presentations, and bids that highlight value propositions, ROI, and competitive advantages.

Market Intelligence & Competitive Analysis

• Industry Trends: Stay updated on regulatory changes, funding opportunities, and emerging trends within the assigned sector.
• Competitor Benchmarking: Analyze competitor offerings and adjust sales strategies to maintain a competitive edge.

Collaboration & Reporting

• Cross-Functional Coordination: Work with marketing, product, and delivery teams to ensure seamless client onboarding and service execution.
• Sales Performance Tracking: Maintain accurate records in CRM systems, provide regular sales forecasts, and report on KPIs (conversion rates, revenue growth, pipeline health).

Required Skills & Competencies

• Engineering (Electrical/Mechanical), Energy Management, Environmental Science

Key Certifications:

• PMP (Energy Projects), Certified Energy Manager (CEM), LEED

Additional Qualifications

• CRM
• Experience in B2B/B2G Sales: Prior success selling consulting, professional services to large organizations.
• Certifications: Relevant industry certifications
• Sector Expertise: Deep understanding of the sector’s dynamics, pain points,and decision-making processes.
• Persuasive Communication: Ability to articulate complex service offerings clearly to technical and non-technical stakeholders.
• Strategic Selling: Consultative sales approach with a focus on long-term client value.
• Private, Government & NGO Procurement Procedures Knowledge: Familiarity with public tenders, grant funding, and donor agency procurement rules (for the energy sector).

How to Apply

Your application should be sent to hr@indepthresearch.org on or before COB Thursday, 11th September 2025.

All document attachments should also be in PDF format. Quote the JOB TITLE in the subject of your email.

Please be advised that candidates who have previously applied for this position should not reapply.

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