Claims Manager Job Waumini Insurance

Location: Waumini House, Westlands

About Us:

We are a leading insurance broking firm committed to delivering exceptional customer service and tailored risk solutions to our clients. We pride ourselves on professionalism, integrity, and excellence. To strengthen our team, we are seeking an experienced and results-driven Claims Manager to oversee and coordinate our claims operations.

Key Responsibilities:

• Lead and manage the claims function to ensure efficient, fair, and timely processing of all claims.
• Act as the main liaison between clients, insurers, and other stakeholders throughout the claims process.
• Review and assess claims documentation to ensure compliance with policy terms and regulatory requirements.
• Negotiate settlements with insurers on behalf of clients to achieve favorable outcomes.
• Develop and implement claims management procedures, policies, and service standards.
• Provide technical guidance and mentorship to the claims team.
• Prepare regular claims reports and analysis for management and clients.
• Handle complex and disputed claims with professionalism and tact.
• Ensure compliance with all regulatory and legal requirements related to claims handling.

Qualifications & Experience:

• Bachelor’s degree in Insurance, Risk Management, Business, Law, or Business related field.
• Professional qualifications such as ACII/ACIIK or equivalent will be an added advantage.
• Minimum of 7- 10 years’ experience in claims management, preferably within an insurance broking or underwriting environment.

Personal Attributes:

• Strong negotiation, analytical, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proven leadership and people management skills.
• High level of integrity, professionalism, and client service orientation.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and dynamic work environment.

How to Apply:

Interested candidates should submit their CV and a cover letter to

Managing Director

Waumini Insurance Brokers Ltd.

P.O. Box 13475 -00800

WESTLANDS

admin@wauminiinsurance.co.ke

Deadline to apply by 30th September 2025.

Please indicate “Claims Manager Application” in the subject line.

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