Sales & Customer Success Executive Job Ideal Workplace Solutions

Overview

Location: Nairobi, Kenya (On-site)
Department: Client Relations / Sales & Marketing
Duration: 6 Months (with the potential for extension or full-time engagement based on performance)

Job Summary

Ideal Workplace Solutions is dedicated to transforming organizational performance through expert training and consultancy services. We are looking for a highly motivated and digitally Sales and Customer Success Executive.to play a crucial role in expanding our market reach and driving client acquisition through digital channels. This role is perfect for an aspiring sales or marketing professional eager to gain hands-on experience in corporate client relations and digital prospecting.

Key responsibilities:

Sales and Business Development:

• Identify opportunities for business growth and create marketing strategies based on those opportunities to meet and exceed revenue goals.
• Develop and maintain a robust sales pipeline through proactive outreach and networking.
• Achieve and exceed sales targets through effective sales strategies.

Client Relationship Management:

• Act as the primary point of contact for clients, understanding their training needs and requirements.
• Relationships building with our current and past clients, cross-selling, reselling, and upselling, through networking, cold calling, and other outreach activities.
• Address client inquiries promptly and provide relevant information about our training and consultancy services.

Customer Success:

• Ensure the onboarding of new clients and provide guidance on available training programs.
• Proactively engage with clients to understand their ongoing needs and challenges, offering tailored solutions for continuous success.
• Monitor client satisfaction and act as a liaison between clients and internal teams to ensure effective communication and issue resolution.

Sales Presentations and Proposals:

• Prepare and deliver compelling sales presentations to showcase the benefits of our Sales and Marketing trainings and consultancy services.
• Develop detailed proposals outlining customized solutions, pricing structures, and terms.

Market Research and Analysis:

• Conduct Sales and Marketing research to identify industry trends, competitor activity, and potential opportunities.
• Analyse customer feedback and market trends to adapt sales and customer success strategies

Qualifications and Experience

• Bachelor’s degree in Sales and Marketing.
• Experience in selling training programs, seminars/events, and consultancy services.
• Strong understanding of marketing principles and digital media trends.
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Results-driven mindset with a focus on achieving and exceeding targets.
• Masterly of English with Clear Communication Skills
• Advanced skills in CRM software, PowerPoint, and Excel.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Problem-solving aptitude with a focus on delivering value and driving results.
• Capacity to analyze data, identify patterns, and make data-driven decisions.
• Capability in training and trust-building.
• A self-starter with a passion for innovation, creativity, and delivering exceptional customer experiences.

How to Apply

Your application should be sent to hr@idealworkplacesolutions.org to us on or before CoB 31st October 2025 in PDF FORMAT ONLY. Quote the JOB TITLE on the subject of your email