Customer Satisfaction Agent & Sales Support Job Rem Safaris

Job Description

Our Company Africa Safari Trips is a Netherlands-based company and is one of the leading safari companies in Africa. We are seeking to engage a passionate and results-driven individual to fill the position of Customer Satisfaction and Sales Support Officer. He/ She will be the primary contact person for emergencies from our clients, and ensure seamless customer experiences from arrival to departure. He/she will also be responsible for supporting our international sales team

What You Will Do

• Be available 24/7 for emergency support during customer travel.
• Manage ground inquiries, including direct bookings and payment verification.
• Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team.
• Follow established procedures for issue resolution.
• Occasionally meet the customers for major issue resolution
• Handle refunds to the customers as approved and directed.

Qualifications

• Excellent knowledge of the tourism industry and current trends
• Knowledge of major safari destinations in Kenya
• Strong communication skills with proficiency in English
• Proficiency in additional language i.e German is needed
• Critical thinker and problem solver
• Good knowledge of tour planning software
• At least 2 years of experience in a similar role
• Degree/Diploma in travel and tourism management, hospitality, or similar relevant education

How to Apply

Click here to apply

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