Claims Analyst Job AMACO

About Us

We are a dynamic and well-established general insurance company, proudly serving the Kenyan market with innovation and a strong commitment to customer satisfaction. As a customer-focused and forward-thinking organization, we strive to deliver exceptional insurance solutions and experiences that positively impact the lives of our clients.

Job Purpose  

The purpose of this position is to manage the end-to-end claims process, from notification to claim release, while ensuring accuracy, compliance, and exceptional customer service.

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Key responsibilities

• Analyze claims to determine validity, risk exposure, and appropriate action.
• Liaise with underwriting and finance teams to investigate and resolve any claim discrepancies.
• Conduct monthly reserving and quarterly reserve reviews to ensure accurate financial forecasting.
• Identify recovery matters to be escalated to the Recovery Officer for further action
• Follow up on the receipting of excess contribution or any other amounts payable to the company with the finance department.
• Respond to claim inquiries from clients, agents, and other stakeholders.
• Address and resolve customer complaints related to claims processing in a timely manner, ensuring excellent customer service provision.
• Oversee the end-to-end processing of both motor and non-motor claims, ensuring compliance with policies and industry regulations.
• Any other responsibilities assigned to the jobholder by the supervisor from time to time.

Educational Requirements

• Bachelor’s Degree in insurance/Law or related field
• A Diploma in Insurance is an added advantage

Related Job Experience/Qualifications

• Two (2) years of experience in insurance industry.

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How to Apply

Click here to apply