IT Project Manager Job WIOCC

Job Objective:

The IT Project Manager is responsible for overseeing all aspects of project planning, implementation, and execution. This includes managing both individual projects and groups of related company projects in a coordinated manner. The role ensures that all projects deliver their intended benefits and remain aligned with organizational goals throughout the project lifecycle.

Reporting Line: IT Program Manager

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Key Duties & Responsibilities

Project Management & Execution

• Lead and manage IT & Systems support and software development projects to ensure timely and successful delivery.
• Oversee end to end project requests from user departments, ensuring a high level of client satisfaction.
• Develop and maintain essential project documentation, including project charters, project plans, risk registers, budgets, and lessons learned.
• Track project progress using tools such as Project Plan 3, Power BI, Power Apps, and OnePlan.
• Monitor delivery milestones to ensure alignment with agreed client timelines.

Stakeholder & requestor Engagement

• Collaborate closely with users and IT & Systems engineers to understand requirements and ensure alignment.
• Serve as the primary point of contact for users, providing accurate and timely updates and reports.
• Build and maintain effective relationships with internal teams, external partners, stakeholders, and management.
• Ensure all deliverables meet or exceed user expectations, maintaining strong client satisfaction levels.

Cross-Functional Coordination

• Lead virtual teams consisting of user or requesting departments and IT & Systems teams (support and software development teams).
• Coordinate and liaise with Legal, Procurement, Administration, Logistics, and Finance teams for projects involving new equipment or software purchases and license renewals, ensuring timely delivery.
• Coordinate with Procurement and internal IT & Systems to ensure supplier products and services are compliant with industry and organizational standards.
• Address and mitigate project concerns, contractual challenges, and risks, escalating issues where necessary.

Process & Performance Improvement

• Actively participate in and promote the project gate review process.
• Actively participate in and promote the budget management and planning process while collaborating with stakeholders to ensure business needs are factored in and fully aligned with financial objectives.
• Track and ensure that purchases and software/service renewals are in line with the approved budget.
• Oversee vendor and logistics management to ensure timely delivery of goods and services.
• Ensure and track compliance with key audit requirements communicated through IT & Systems policies and standard operating procedures.
• Maintain accurate data within NetSuite and other project management tools.
• Serve as a deputy to the Program Manager as needed and contribute to ad hoc reporting.
• Actively support process improvement and automation initiatives

Minimum Qualifications:

• Bachelor’s degree (or equivalent); a master’s degree is an added advantage.
• PMP, PRINCE2, or AGILE (Scrum Master preferred) certification is mandatory.
• Proficiency in Microsoft Project.
• Excellent command of English in written and spoken communication.

Experience & Skills:

• A minimum of 6 years of technical experience in the telecom or IT industry, with at least 4 years in a project management role.
• Effective project management skills, including experience in written and verbal communication, as evidenced by work history and accomplishments.
• Strong written and verbal communication skills, with the ability to summarize and present key information to stakeholders concisely.
• Proficiency in BOSS tools and Microsoft Office suite, including MS Project and Agile methodologies (Scrum, Kanban, sprint planning).
• Strong problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal skills, including active listening, negotiation, and conflict resolution.
• Proven ability to work cross functionally and influence teams in a matrix environment.

Attributes

• Client focused, relationship builder
• Integrity, honesty with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Excellent English written and verbal communication skills
• Passion for technology and innovation
• Ability to work under pressure, multi-task and think creatively
• Efficient time management, fast learner in a fast-paced dynamic environment

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How to Apply

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