General Manager – Grade KH Thirteen (13) One (1) Position – MSU/ADM/IGA/KH/01/23: 

Requirements for Appointment 

• A Bachelor’s Degree in Hospitality Management or its equivalent from a recognized institution with Ten (10) years of relevant cumulative work experience, five (5) of which must have served at the Senior Management level at a reputable Hotel rated as Three Stars and above;
• Possession of a Master’s degree in Hospitality Management or a related area from a recognized institution will give an added advantage;
• A solid understanding of financial management principles;
• Strong knowledge of the Bar and entertainment industry;
• Must possess strong communication skills;
• Demonstrate outstanding leadership;
• Strategic thinking and problem-solving abilities;
• Ability to work under minimal supervision and withstand work pressure;
• Should have skills in performance management  and proficiency in computer applications;
• Ability and willingness to work flexible hours including weekends, holidays, and late nights; and
• Conversant with the latest trends in Hotel and Hospitality Management.

Duties and Responsibilities  

• Planning and managing catering, accommodation, and other Hotel Services;
• Development and implementation of Hotel Policies;
• Working closely with the Food and Beverage Department to ensure seamless coordination, monitor food quality, and promptly address any issues to maintain high service standards;
• Preparing budgets and financial planning for the Hotel;
• Seek opportunities to maximize revenue for the Hotel;
• Ensure efficient and effective Hotel operational systems, processes, and policies;
• Analyse data, anticipate challenges, and proactively implement strategies for operational efficiency and guest satisfaction;
• Ensure food safety and hygiene protocols are implemented and maintained in the food service areas;
• Maintenance, renovations, furnishings, and improvement of Hotel’s Facilities and proper care and control of property, equipment, and materials;
• Manage the Hotel’s Human Resources;
• Implement strategies to maximize profitability while maintaining high-quality standards;
• Support Management reporting, information flow business processes, and organization planning;
• Actively collaborate with the Sales and Marketing Department to identify revenue growth opportunities;
• Responsible for the preparation, presentation, and subsequent achievement of the Hotel’s Annual Operating Budget, Marketing and Sales Plan, and Capital Budget.
• Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.
• Support and promote marketing functions of the Hotel; and
• Performs any other duty as may be assigned from time to time.