Our client is a medium sized FMCG company that deals with salt is seeking to hire a Customer Relations Officer. They are looking to hire a Customer Relations Officer who is able to handle client queries, represent the company and follow up on payments with occasional travels.
Title: Customer Relations Officer – Mombasa
Gross Salary: 30 – 40K
- Promote active utilization of the company’s products to existing and potential clients.
- Follow up on payments with occasional travels
- Effectively manage and expand the relationships with existing clients and bringing in new partnerships from existing portfolio so as to ensure business growth and continuity
- Resolve client queries in a timely and appropriate.
- Submit weekly progress reports and ensure data is accurate.
- Forecast sales targets and ensure they are met.
- To ensure compliance with both internal and external regulatory requirements
- A Diploma/Bachelor’s degree in any field
- A minimum of 2 years in Customer Care/service within the Manufacturing sector
- Good knowledge of MS Office programs (Word, Excel)
- Energetic, motivated, and detail oriented
- Good communication skills
- People Management Skills
- Self-starter with a good business sense
- A creative and proactive approach towards challenges
- Ability to influence and build relationships at all levels especially with external customers
- Independent, resourceful and possess high drive to excel
- A high sense of responsibility, accuracy, and commitment