Apply by May 20
Apply by May 20

IT Jobs In Kenya

Brief Description

Reporting to the UX Designer Lead, the position holder will play a pivotal role in crafting superior customer centric user experiences across our digital platforms. Collaborate closely with cross-functional teams to understand user needs, translate requirements into intuitive designs, and advocate for user-centric design principles throughout the development process. The ideal candidate should have a strong background in UX design, a passion for solving complex problems for a diverse customer base, and the ability to collaborate and communicate design concepts effectively.


  • Gather and evaluate user requirements in collaboration with product managers, engineers, and other stakeholders.
  • Conduct user research, including usability testing, to gain insights into user behavior and preferences.
  • Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences.
  • Facilitate design sprints to solve and innovate experiences that supports Safaricom mission and vision.
  • Make strategic design and user-experience decisions related to core, and new, functions and features.
  • Advocate for user-centered design principles and best practices within the organization.
  • Collaborate with developers to ensure design concepts are implemented accurately, effectively and inline with Safaricom design system.
  • Ask smart questions, stay up-to-date, take risks, and champion new ideas.


  • Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complex digital environments.
  • Portfolio of UX design projects showcasing your project is a must.(This is a must for shortlisting and during interview)
  • Expertise in one or more UX software such as Figma, Adobe XD, Zeplin and the like is a must. 
  • A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns.
  • Strong understanding of user-centered design principles and methodologies.
  • Excellent communication and collaboration skills.
  • Be open to receiving feedback and constructive criticism.
  • Be passionate about all things UX and other areas of design and innovation. 
  • Ability to work effectively in a fun fast-paced, dynamic environment.

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