Receptionist Jobs in Kenya April

Receptionist Job at Alternate Doors

To be able to deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail and administer all reservations, cancellations and no-shows, in line with company policy.

Duties for the Receptionist Job

• To undertake front office duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service
• To deal with guest requests to ensure a comfortable and pleasant stay.
• To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To assist in keeping the hotel reception area clean and tidy at all times.
• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
• To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
• To ensure that all reservations and cancellations are processed efficiently.
• To keep up to date with room prices and special offers to provide accurate information to guests.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.
• To administer the general petty cash system and float in an accurate manner.
• To undertake any other duties (bar and restaurant/cashiering) relevant to the post as and when required.

Receptionist Job Qualifications

• Certification in customer care relations
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• The ability to work unsupervised
• Excellent communication skills, fluent in both English and Kiswahili
• Good numerical and computer literacy
• Minimum 2 years’ experience as a Reservation officer or agent in a reputable hospitality outlet or travel agency.
• Applicants are required to be flexible with work schedule, including weekends and night.
• Applicants should be between 24 -30 years of age.

How to Apply
If you feel you fit this role,please use this link to apply http://talentboard.co.ke/display-job/7214/Receptionist.html