Customer Care Executive Jobs in Kenya

Customer Care Executive Job at Alternate Doors 

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Responsibilities for the Customer Care Executive Job

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Prform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers’ accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Qualifications for the Customer Care Job

• Diploma, general education degree in IT or it’s equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Strong Background in IT
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• Product knowledge

How To Apply

If you feel you fit this role,please click here to apply.