Kenya Airways Jobs Inflight Performance Manager

Inflight Performance Manager Jobs at Kenya Airways

Location: Nairobi,KE

Kenya Airways, a member of the Sky Team Alliance, is a leading African airline flying to 54 destinations worldwide, 44 of which are in Africa and carries over four million passengers annually

The airline was recently voted the Leading Airline in Africa by passengers in the World Travel AwardsIt has also been voted the Leading Airline in Africa – Business Class four years in a row

Kenya Airways has a fleet of 36 aircraft that are some of the youngest in Africa; this includes its flagship B787 Dreamliner aircraftThe onboard service is renowned and the lie-flat business class seat on the wide-body aircraft is consistently voted among the world’s top 10Most recently it has scooped top awards at the Africa Investor (Ai) Tourism Investor Awards and was declared the Business Airline of the Year in Africa

Kenya Airways takes pride in being at the forefront of connecting Africa to the World and the World to Africa through its hub at the new ultra-modern Terminal 1A at the Jomo Kenyatta International Airport in NairobiFor more information, please visit www.kenya-airways.com.

Brief Description

Provide support and leadership to cabin crew to ensure safe, secure cabin operations that guarantees consistent and passionate service delivery.

Inflight Performance Manager Job Responsibilities

• Manage implementation of safety and security standards and procedures that comply with company vision and mission
• Ensure compliance with all regulatory requirements and conformity to company safety, security & quality standards and procedures
• Conduct regular onboard audits/inspections to ensure compliance and continuous improvement of safety and security standards while enhancing guest experience
• Ensure proper utilization of inflight utilities to guard against misuse, wastage and damage
• Develop, monitor and review an inflight product and service delivery standard that guarantees customer satisfaction and loyalty
• Prepare, analyse and monitor crew data to optimize productivity
• Develop cabin crew grooming standards and ensure conformance to company set standards8Ensure crew motivation, efficiency and well-being
• Undertake corrective and preventive actions identified during quality and safety audits, investigations or other internal reporting mechanisms within the agreed time-frame
• Accomplish routine monitoring of safety, security and quality controls activities to ensure on-going conformity with all regulatory requirements, organizational standards and local procedures.

Requirements for the Inflight Performance Manager Job

• Organization and planning skills
• Excellent communication skills
• Computer proficiency
• Analytical skills
• At least 2 years experience as a cabin manager or other managerial skills and experience in relevant field
• English language proficiency

Additional Details

• Cabin operations compliance and conformance to safety, security and service standards
• Sufficient numbers of staff that are well trained
• On time non-conformance closures
• Quality customer service and on-time performance
• Sufficient numbers of staff that are well trained

How to Apply

Apply here for the Inflight Performance Manager Jobs