Operations Manager New Job Vacancies In Kenya

Operations Manager Job at Human Asset

Our Client, a leading Destination Management Company is looking for an aggressive, performance driven Operations Manager. This person will be responsible for all confirmed bookings/transport operations to ensure that all the operations run well.

Operations Manager Job Responsibilities

Tour

• Ensure all the tour files run as expected without mistakes
• Ensure that all bookings have been correctly inserted in to tour plan system

Finance

• Ensure that all the services booked have been charged correctly to avoid losses
• Planning, focusing and budgeting for the Department
• Provide Statistics on vehicle Consumption and maintenance for cost control

Operationally

• Ensure that the transfer list is accurate to prevent any missed transfers
• Ensure that the guests are met at the airport and hotels by designated persons on timely basis
• Ensure Clients complaints/Concerns are addressed to satisfaction
• Ensure our vehicles are compliant (All the necessary licenses are obtained, as well as ensure that they are in good and safe condition at all times)
• Ensure emergencies/crisis are adequately handled
• Monitor standards of accommodation, facilities and general services given to our clients
• Ensure quality controls of all tour activities of the company
• Ensure corporate visibility is maintained though our vehicles, drivers and representatives (Provision of
• Uniforms/Vehicle stickers/Paging material)
• Be involved in key projects (not only IT) to make operations more reliable, cheaper and faster
• Liaise with relevant authorities for necessary permits such as airports, parks and ministry of tourism to ensure smooth operations.
• Supervise work activities
• Responsible for staff in operations departments (recruitment, coaching, mentoring, motivating and discipline matters)

Qualifications for the Operations Manager Job

• Degree/Diploma in Tourism/operations/Management
• Proficiency in IT – Microsoft Office and Internet
• At least 10 years proven work experience in a reputable Destination Management Company with at least 3 years as an Operations Manager
• Strong Communication skills with pleasant personality
• Strong leadership and team management skills
• Planning and organization skills
• Analytical skills with a problem-solving attitude
• A keen eye to detail.

How to Apply
If you are interested in this position, please apply by emailing your CV with a cover letter indicating your daytime telephone numbers, address, 3 referees from organizations you have recently served and your salary expectation to:
E-mail address: info@humanasset.co.ke

Closing date for applications is Wednesday, 27th September, 2017 and only shortlisted applicants will be contacted.