Securex Jobs Customer Experience

Job Summary

The overall purpose of the Customer Care Representative position is to acquire,
grow and deepen customer relationships through excellent service delivery and
cross-selling and up-selling Securex products.

Customer Experience Job Responsibilities

Customer Care

• Ensure the delivery of quality service to customers and the projection of a professional and warm image.
• Ensure excellent on boarding experience for customers through timely delivery of contracts and Welcome Letters
• Ensure 100% adherence to customer visit policy to include regular, post installation and post incident visits
• Receive and report all customer complaints/ requests to ensure timely response as per the Securex promise.
• Take advantage of interaction with customers to educate them on all our products and services and encourage them to participate and give feedback.
• Administer quarterly customer satisfaction questionnaires as per assigned customer samples to gauge and rate satisfaction
• Ensure effective use of systems and adequate engagement of customers to capture all relevant details for faster resolution of complaints.
• Ensure that all customer requests, complaints and complaints are logged on evolution.
• Ensure timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure.
• Ensure good housekeeping and filing of customer documents, internal reports and any other documents

How to Apply

Apply here for the Customer Experience Jobs