Business Operations Associate Job. Britam

Job Purpose

The job holder will be responsible for facilitating efficient funds/portfolio administration, fund performance measurement, analytics and reporting to ensure efficiency, timeliness and effective customer satisfaction. The individual will report to the Business Operations Team Leader.

Key Responsibilities

• Oversee performance measurement and analytics, fees calculation/reporting to Finance and Fund Management.
• Responsible for pricing and yield calculation.
• Preparation of management reports for Head of Business Operations.
• Handle client, production and regulatory and management reporting .
• Oversee the management of client correspondences to ensure immediate responses and maximum client satisfaction.
• Oversee the process of account opening, edit of data in system and all data capture for accuracy, integrity, timeliness and risk management.
• Update of income distribution transactions
• Cash reconciliation between custody and fund manager and making follow ups with custodians on reconciliation items
• Review the report prepared on all logged client interactions in the client log and tracking to ensure all issues are closed and provide the same for monthly management meetings.
• Review and propose improvement of the operations processes from time to time.
• Resolve client complaints
• Follow up on systems issues and follow up to ensure SLA timelines are met.
• Daily Reporting of Valuations Reports to third parties and publishing of Unit trust prices.
• Perform any other duties as may be assigned from time to time
• Delegated Authority: As per the approved Delegated Authority Matrix
• Key Performance Measurements
• Turn Around Time
• Client Satisfaction Index

Qualifications

• Bachelor’s degree in a business related field
• 3-5 years’ experience in a similar position
• Professional certification in accounting (CPA part 2)
• Knowledge of investment classes
• Excellent organisational , analytical and IT skills
• Report writing skills

How to Apply

Apply here for the Business Operations Associate Job