Operations Job. Alternate Doors

Our Client is currently looking to hire an Assistant Operations Manager.

Responsibilities

• Effectively managing team members, including technicians service reps & software engineers to ensure team objectives, services and sales goals are being carried out
• Display extensive working knowledge of standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up-selling products and services and taking care of any customer concerns or complaints quickly and professionally
• Ensures performance of all necessary administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service adheres to all regulations
• Sets up and maintains service desk, including managing service desk team members and evaluating efficiency of internal procedures and collaboration procedures with customers and third parties
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Monitors issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer satisfaction levels to ensure all standards are met and that all work is carried out effectively, correctly, and thoroughly
• Carries our regulatory reporting, finance reporting including KRA tax returns and other finance related administrative matters
• Ensures invoices are prepared on time and follow-ups on overdue debt and collections
• Monitors the sales and handles inbound sales queries for all products in GPS Tracking, Fleet Management and Business Software in collaboration with the Business Development Lead and the MD

How to Apply

All job applications can be made by sending an email of their CV to jobs@alternatedoors.co.ke with the subject of the email being the job they wish to apply for.