VIP Executive Job
Choose your goal below:
VIP Executive Job
Our client, Dafabet Kenya, is the home to some of the best gaming products on the web that includes best odds, cash-out, instant pay-outs, live streaming and wide array of other gaming products.
They are seeking to recruit a motivated and self-driven professional to fill in the following position in their Nairobi office:
Reporting to the General Manager, the VIP Executive will be responsible for key VIP players using a 360-degree approach to manage them and generate sustained revenue while developing a reference channel for new VIP players.
Principal Accountabilities:
- Being the main point of contact for our VIP clients
- Monitoring individual customer performance and ensure that bonusses, gifts and hospitality invitations are offered in accordance with business requirements
- Coordinating retention calling campaigns including planning execution and evaluation
- Handling customers’ day to day queries and complaints, including out of hours when necessary, to provide the VIP with personal and tailor-made service.
- Following up on specific customer cases and maintaining a good relationship with customers.
- Collecting and analysing information and data on customer segments and suggesting changes for optimization.
- Evaluating and reporting on VIP activities and performance on a daily/weekly/monthly basis.
Key Skills and Qualifications:
- Degree/Diploma in a social science
- At least 1 year in Account or relationship Management dealing with high value VIP clients ideally in the Online Gaming sector
- An excellent understanding of VIP expectations and delivering a first-class service.
- Self-confident with the ability to build a good relationship with clients and colleagues, has an open, honest, enthusiastic and resilient approach.
- Demonstrated ability to properly handle sensitive and confidential information
- Sales experience will be an added advantage.
- Possess an analytical mind-set
- Excellent reporting skills using Word, Excel and PowerPoint.
- Very well organized.
- Able to work on own initiative
How to Apply
Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by 9th November 2018 clearly stating the subject heading “VIP EXECUTIVE”.
Only shortlisted candidates will be contacted.
Get a job faster!
Join Over 15,000 Satisfied Job Seekers Who’ve Gotten Jobs. Upload Your CV. Get Job Alerts Daily. Don’t Miss Out On Your Next Job Opportunity. Register Your CV With US. It’s FREE. Click Here To Register Your CV.