Retail Operations Support Job 2019

Responsibilities

• To manage and lead the Operations Support Team (OST) to support and coordinate the operation of CO and DO platforms, and support/roll-out of streamlined sales & operations processes.
• Business Planning and monthly reviews to sustain appropriate focus for delivery of planned results.
• Ensure that systems are in place to support the Sales Team to deliver their targets.
• Providing assurance of full compliance with the governance in Operating Platforms, while sharing the learning in the management of the covered network to improve the operating platforms processes and policy.
• Manage all Card Back Office operations and ensure all controls are in place to de risk and support growth of our client Card.

People: Coach and support Sales Support Team to meet T&R. This includes,

• Retailer Master Planning (RMP) – match right retailers with sites so as to maximize individual site performance. The master plan is a detailed Retailer Ranking & Classification which identifies retailers to be supported/developed and those to be managed out and replaced.
• Retailer recruitment and Selection. Arising from RMP retailers to be managed out are replaced through a robust recruitment & selection process.
• Generation of daily sales reports to monitor individual site performance vs plan to enable Sales Team carry out prompt intervention against underperformance.
• Weekly margin performance reports to inform pricing decisions against available product batches.
• Weekly/monthly review of MMP performance and to carry out training interventions to close training related gaps.

Requirements

• Demonstration of the aspired Enterprise Firstbehaviours (Leadership, Accountability, Teamwork) and our client’s core values (Honesty, Integrity, Respect for People)
• Strong leadership of a winning Operations Support Team (OST).
• Strong team member with excellent communications skills
• Broad Retail experience and Competence, particularly in Sales & Operations
• Demonstrable competence in managing a winning OST, implementing standard processes, achieving OPEX targets, building relationships with Retailers.

How to Apply

Apply here for the Retail Operations Support Manager Jobs