Help Desk Support Job In Nairobi

Our Client in the ICT industry is currently looking to hire a Help Desk Support Engineer.

Responsibilities

• To provide immediate first line support and daily assistance of all IT related issues
• Assisting the Sys Admin & Sys Admin Consultant with all IT related functions.
• Troubleshooting and problem solving of user issues (Local and remote)
• Maintaining company IT standards and procedures, network security and confidentiality of information.
• Hardware and Software – setup, repair, configure, troubleshoot
• Assisting with general tasks and administration or Ad-hoc tasks and problems.
• Improving helpdesk turnaround time and escalation of any issues and calls.
• Ensure prompt feedback to all calls assigned and do follow ups with users.
• Assisting with uptime and monitoring of the IT infrastructure
• Assisting with the Helpdesk function – logging and maintaining all support calls
• End user support
• Setup printers and wireless for users.

Qualifications

• Bachelor of Science Degree in Computer Science or IT, from a recognized institution or equivalent
• Should be able to work on Computers, Laptops, Printers, Software Upgrades, Carry Out Diagnosis on all these products and load the microsoft softwares and Anti Virus’s
• CISCO or CCNA Certification
• Excellent organisational and interpersonal skills
• Must have a good telephonic manner and communication skills.
• Attention to detail, Accurate and analytical
• Willingness to learn and follow through on operations

How To Apply

Please send your CV to jobs@alternatedoors.co.ke