Front of House & Floor Supervisor Job

We are looking forward to recruiting a Front of House Supervisor for our upcoming recreational facility to be based at Kitengela. The desired person shall be managing the front-end operations, such as performing opening and closing operations, delegating tasks to front-end employees throughout the day, and ensuring each customer or client has an excellent experience.

Responsibilities

• Greet and build good rapport with customers through positive and professional interactions to make them become loyal patrons.
• Develop optimal relationships and provide customer care service for all assigned tasks.
• Monitor efficient product quality mechanism and ensure flawless professional behavior to all clients.
• Manage all communication with customers and ensure optimal quality of products and provide excellent and high quality customer service to assist customers all through.
• Evaluate floor and monitor all sales oriented programs by delivering assistance to employees and generate sales.
• Monitor Establishment’s Financial Performance. I.e. Revenue generated by the establishment on a daily basis.
• Works with the management team to supervise and train staff, maintain an excellent environment to provide support to training activities and provide technical backup.
• Assist other departments to maintain and enhance better performance for company to ensure high quality production.
• Monitor all sales at hourly basis and manage all communication with waitrons
• Monitors service and dining areas for cleanliness through routine inspections and deploy custodial staff as necessary.
• Directs staff in the cleaning of areas and equipment in accordance with the sanitarians recommendations
• Responsible to ensure areas are running efficiently and timely
• Actively work in all areas as needed
• Perform other general kitchen duties
• Actively contribute to the team by performing other duties as needed in support of the organization’s mission.

Qualifications

• At least College diploma in hospitality management or related from a recognized institution of higher learning
• Progressively 3 years’ working experience in a similar position
• Good knowledge of Microsoft office
• Exhibit interest in industry trends.
• Exhibit leadership and team building skills.
• Be self-motivated, adapt to frequently changing priorities, and able to organize and prioritize multiple work assignments and meet deadlines.
• Exercise sound judgement and make quick ,wise and consistent decisions
• Possess solid problem solving and conflict resolution skills
• Exude enthusiasm, and have a high level of integrity and customer orientation while interacting with a wide range of individuals.
• An eye for detail
• Experience providing excellent customer service
• Ability to train new hospitality staff on the establishment’s policies and procedures
• Maintain all health, sanitation, and safety standards.
• Represent the department and its programs in a positive, professional courteous manner.
• Ability to stand and move about for long periods of time
• Bending and/or kneeling while stocking product.

How to Apply

Applications should be sent to gmcrecruitment2018@gmail.com  with “Front of House Supervisor/Floor Supervisor” being the subject of the email with detailed CV names & addresses of three referees. Only shortlisted candidates will be contacted.

Note: We do not charge any fees for employment