Job Objective/Purpose

• Provision of quality care and quality services in line with Avenue Healthcare’s defined policies, protocols, procedures and standards.

Key Responsibilities

• Accurate and clear documentation of patient history, physical examination, investigations, and management. 
• Initiate and maintain proper management and treatment of patients 
• Appropriate and early consultation and referral of patients to specialists. 
• Daily updates of the patients progress to the patient and the next of kin. 
• Facilitates patient admissions, necessary consents and discharges. 
• Undertake clinical procedures per training. 
• Conducting CMEs and research. 
• Participate in morbidity and mortality meetings as required. 
• Participation in incident reporting, root cause analysis and Quality Improvement Plan 
• To champion evidence based practice and continuous skill improvement 
• Rotation in various departments as and when required 
• Review of medical reports and provision of patient updates to insurance companies. 
• Participation in daily/weekly/monthly staff meetings. 
• Conduct timely ward rounds and patient reviews 
• Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the HOD/Hospital Manager. 
• Maintain a positive work attitude and foster team work. 
• Maintain patient privacy and confidentiality at all times. 
• Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement. Ensure the facility is financially viable and demonstrate growth; 
• Increase the quality and diversity of services offered in the facility. Support marketing activities to ensure growth in client numbers. 
• Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services, enforcing exclusions, seeking pre-authorizations, proper documentation and timely delivery of invoices. 
• Work closely with the credit controller to monitor patient limits. 
• Ensure that avenue corporate governance policies are adhered to. 
• Prevent, detect and report any fraud or criminal activity 
• Implement audit recommendations 
• Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS. 
• Any other duty as assigned by your immediate supervisor in line with the job description.

Personal Specifications

• Medical degree
• A valid Kenya Medical Practitioners’ and Dentists Council Licence (KMPDC)
• Updated BLS, ACLS/ATLS Certificate
• Post graduate training in a relevant medical field
• Not less than 1 year post internship experience
• At least 1 year of inpatient practice
• Excellent interpersonal and communication skills
• Attention to detail
• Empathetic and Emotionally Intelligent
• Teamwork and Result Oriented
• Ethical, Reliable, Customer focus