Flex Money Transfer Branch Manager Job

Branch Manager Job, Current Accounting Jobs In Kenya,

Job Purpose

• You will support Flex Money Transfer Limited by supervising and managing the company branch.

Key Responsibilities

• Custodian of the Branch keys and logins- responsible for opening and closing of the branch.
• Supervision of the daily functions and activities of the tellers.
• Responsible for teller cash levels, which includes additions to tellers, verifying cash received, withdrawals, filling of teller transaction receipts, maintaining full teller security, and balancing teller cash.
• To monitor and share all teller balance, authorize any cash movement in and out of the branch either from the teller or vault.
• To monitor and share all teller balance, authorize any cash movement in and out of the branch either from the teller or vault.
• Motivation of tellers to achieve the set goals and targets.
• Ensuring that the tellers are cross-trained in all phases of their responsibilities to ensure high quality service to customers.
• Trading of currency with banks at negotiated rates through the Fabit system.
• Ensuring that Due diligence is carried out by tellers through proper KYC for all WesterUnion, MoneyGram, Flexapp, Mpesa transactions and FX transactions.
• Provide routine information and explaining to customers any changes in charges, transactions fee and remittance services.
• Respond to customers’ requests, problems, and concerns, and/or direct them to the proper person for specific information and assistance.
• Negotiates rates with customers while striking a balance between customer satisfaction and company FX profits.
• Safeguard companies and customer cash from fraud and identity theft through carrying out surprise checks and cash counts.
• Confirmation and changing of daily board rates based on inter banks rates.
• Maintaining the approved branch cash level as per insurance policies.
• Investigate and report any teller shortages or excesses to the Head of Operations and HR for recovery.
• Report any suspicious activities/transactions (fake currencies) by walk-in clients in the branch.
• Maintaining branch petty cash.
• Review teller Fabit & remittance reports.
• Prepare and submit; Fabit, Remittance, Western Union, MoneyGram, Petty cash and USD cash pick-ups reconciliations- Daily, weekly and monthly

Requirements

• Must have experience in handling a branch operation.
• Excellent Cash handling management.
• Excellent customer service skills.
• Experience in Fabit is an added advantage.

How To Apply