Canonical Graduate Customer Success Manager Job

Graduate Customer Success Manager Job, Current Customer Service Jobs In Kenya,

• This role is the first step in the CSM organization. Primarily focusing on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. This is our responsibility to ensure the best user experience for them through problem-solving, onboarding, enablement, and value realization, all the way to success. Through collaborative problem-solving and participation in campaign efforts, you will connect with a large range of users of Canonical’ products and identify our future champions. 

Location:  This role will be based remotely worldwide.

Responsibilities          

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. 
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer’s objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team

Qualifications

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally 

Additional skills that you might also bring

• Fluency in a language other than English

How To Apply

Click Here To Apply