Corporate Staffing Technical Operations Manager Job

Technical Operations Manager Job, Current IT Jobs In Kenya,

Gross Salary: 550k – 650k.

Our client is a Start-up in the ISP space in Kenya and they are looking to hire a Technical Operations Manager who will play a pivotal role in overseeing the technical aspects of their operations. The ideal candidate will have a deep understanding of Internet infrastructure, network management, and technical support, with a focus on ensuring the services are delivered with the highest level of reliability and customer satisfaction. This role offers an exciting opportunity to make a significant impact in a dynamic startup environment.

Responsibilities:

• Monitor network performance and proactively address issues to minimize downtime and ensure optimal service delivery.
• Manage relationships, work scope and performance of 3^rd party contractors across the country, and with multiple contractors.
• Collaborate with cross-functional teams to design and deploy new network solutions to meet customer demands.
• Lead a team of technical support specialists to provide top-notch customer support and resolve technical issues efficiently.
• Develop and maintain standard operating procedures (SOPs) for technical support processes.
• Work closely with customer support teams to ensure effective communication and timely issue resolution.
• Continuously evaluate and optimize our infrastructure to enhance service quality while controlling costs.
• Implement best practices for capacity planning, resource utilization, and disaster recovery.
• Stay updated on emerging technologies and industry trends to drive innovation.
• Manage relationships with hardware and software vendors, negotiate contracts, and ensure timely delivery of products and services.
• Monitor vendor performance and evaluate their products for potential enhancements to our infrastructure.
• Recruit, train, and mentor technical operations staff to maintain a high-performing team.
• Foster a culture of collaboration, innovation, and accountability within the team.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
• Must have 7+ proven experience in ISP, technical operations, network management, or a similar role.
• Strong knowledge of networking protocols, security, and infrastructure management.
• Well- developed IT and Technical aptitude, with an understanding of service delivery process.
• Excellent problem-solving skills and the ability to make critical decisions under pressure.
• Effective leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Familiarity with industry-standard tools and technologies used in Internet service provision.

How to Apply:

Click Here To Apply