SBM Bank Supervisor, Custodial Operations Job

Supervisor, Custodial Operations Job, Current Administration Jobs In Kenya,

Job Summary:

Responsible for the overall supervision of the custodial Services Operations functions. Giving direction and control of all service delivery, operational support, and risk management in relation to custodial services in the bank. Ensuring continuous improvement of the team’s performance through effective team development, structure & complement.

To ensure the bond trading treasury back office operations are well managed to avoid operational risk, ensure timely release of contracts and zero tolerance In error for none delivery of bank commitment for other stake holders

To plan and carry out effective and efficient; Settlement of equity and fixed income transactions, Immobilization and registration of securities, Inward and outward payments, Billing and client invoicing, Message control, Provision of quality client’s service, prompt response to client queries, and Utilization of resources.

Key Responsibilities: 

Financial -20%

• Enhance the bank’s revenue targets by ensuring 100% revenue collection for all Treasury and Custodial products
• Ensuring complete and accurate processing and settlement of all treasury deals contracts to avoid losses from operational lapses.
• Ensure staff utilizes their leave days as per HR policy.
• Adherence to stationery utilization limits as per finance approved limits
• Eliminate financial losses emanating from processing fraudulent transactions

Operational/ process Excellence  – 40%

Process Settlements

• Manages settlements and ensures effective control and compliance with Operating Procedures
• Maintaining, revaluing and advising of SBM’s Kenya Operation Investment book to various stakeholders
• Ensure Complete and accurate processing of all treasury Fixed Income contracts and related transactions in the treasury and core banking systems and adhering to cut off times for systems and markets.
• Manages all transactions in Central Depository to ensure trades are posted and authorized in a timely and accurate manner.
• Ensuring clients’ funds are received and paid as per instructions, in a timely and accurate manner.
• Meets clients’ specific requirements as per their Standing Instructions, SLA, specific instructions and internal standards.
• Ensures timely reporting with Treasury for FX transactions and timely earmarking in the system.

Process Payments

• Ensure payment / receipt instruction are processed in a timely manner (Cheques/RTGS/ Book transfers)
• Verify and upload the instructions via Flex
• Confirm upload to clearing team for processing
• Verify book transfers debiting client accounts and crediting suspense account and vice versa.
• Ensure client payment instructions are processed promptly on receipt.

Billing and Invoicing

• To Ensure invoices are generated and processed within defined timeframe
• To ensure that client billings are accurate and timely and outstanding are kept to a minimum through timely collection of income
• Receive and process remittances against invoices from clients
• Preparation of VAT payments in liaison with Finance Department.

Process – Corporate Actions 

To perform the day-to-day corporate actions’ processing in respect to:

• Ensuring that information relating to Corporate Action announcement is captured accurately, complete and timely in Innova Custody, including the timely dissemination of information to clients
• All corporate actions events and especially those related to voluntary / with options are processed in a timely, complete and accurately manner and released to clients / depository respectively within agreed SLA and before market deadlines.
• Monitoring for receipt of Corporate Action entitlements and where required pro-actively follow-up with the companies to ensure receipt of client entitlements on or before due date.
• Ensuring that all cash and securities proceeds are reconciled and processed on timely manner and cash proceeds are credited to client’s account upon cheques clearance v IPO/Auction applications are processed as per client instructions and allotment credit is received on a timely basis. 
• Ensuring that agendas / annual reports are received and dispatched to clients on a timely basis, and proxy instructions are executed as per client requirement v Effective follow up with the clients who have not provided the voluntary corporate actions instructions
• Ensuring that all the client queries are responded to within the time frames pre-specified. Additionally, identify new mechanisms to add value to the existing reporting requirements in order to achieve increasing client satisfaction.
• Interact effectively with the Officers of other Sections to ensure adherence to guidelines for securities accounts, dematerialisation and physical securities maintenance and smooth processing of transactions. 
• Ensure daily reconciliation before market deadlines in order to mitigate any possible operational risks of missing / incomplete processing of voluntary / with options corporate actions resulting to possible operational loss.

Message Control 

• To receive and reconcile messages received via SWIFT, Email & courier from clients on daily basis
• Distribution of messages to relevant area within custodial services department in an accurate and timely manner

Systems

• Support development of effective Management Information (MI) templates and provide MI by due date providing required and timely Management Information
• With the manager CS ensure continuous improvement and subsequent implementation of interdepartmental and client SLAs
• Keep manager CS and AGM BD advised of financial and any extraordinary developments. 
• Ensure essential returns/reports are properly completed and filed.
• Ensure any system usage training gaps are identified and training plan agreed
• Monitor and report on activities, costs, performance, etc, as required
• Ensure that procedures laid down in the departmental operating manual are followed
• Ensure suitable standards of ergonomic design and decor for both internal and external advantage
• Undertake any projects or additional tasks assigned by manager CS

Customer Service Excellence – 20%

• Ensuring complete and accurate processing of all Treasury and Custodial Contracts as per existing SLAs and within agreed TATs.
• To ensure that all client requirement/communication/ queries are logged in and responded to within 24 hours of receipt. A holding response to be sent the same day in case the final response requires further investigation
• Facilitate and keep up to date power of authority for authorizing the transactions as per delegation authority
• Provide clients with timely notification of issues impacting the market and their assets.
• Ensure service & client contact enables us to be perceived as providing top rated service in the client surveys
• Support clients information requests and on-site visits by ensuring clients due diligence visits are fully supported with clients expressing positive feedback
• Filing of settled trades documents per client and statements relating to clients’ investments
• Maintain and share with colleagues as appropriate, personal knowledge of all relevant custodial services procedures; tariffs and duties; licenses and restrictions.

Learning and Development – 20%

• Execution of any other duty as allocated from time to time by seniors in operations
• Identify training needs of the individual unit staff and help them design personal development plans
• Ensure inter unit internal training to increase awareness of product knowledge for ease back up
• Arrange with the help of my seniors in operations and HR to have mandatory certification courses like CISI(CMA requirement) for working in Custody is done by staff in Custody
• Supervising, coaching and developing a high performance team to meet set deliverables
• Arrange for quarterly, half yearly and annual review of my staff as per HR requirement
• Ensuring staff adherence to approved attendance timeline

Competencies required for this Role 

• Quick thinking and decision making in respect of daily operational matters in support of the business
• Ability to facilitate higher efficiency and productivity through improvements in available products, work processed, systems enhancements and operational delivery
• Contribute to creation of new product lines and new business opportunities, both locally and overseas with product management and sales team. Where necessary, be “subject-matter-expert” in presenting solutions to stakeholders/clients
• A good understanding of the general economic, political and business environment of the region
• Excellent capacity and resources management
• Increased market awareness and competitor information.
• Achievement of budgeted volumes and revenues for the team
• Contributing to putting in place processes for controls and managing risk keeping in sight the interests of the Bank and the client. No failed Audit and losses,
• To ensure smooth handling of Custody Payment & settlement section. Ensure funds are credited to client accounts immediately upon clearing 
• Review the internal process and performance of the section to enable increased ability to handle exceptions and deliver higher client satisfaction
• Exception handling and closing the same with close follow-up within the department, counterparty and the client 
• Promote Group Brand Values.
• Operate a variety of standard office machines, including a personal computer and a variety of computer software, phone, fax, calculator and photocopy machine.

Accountability 

• Signing authority according to existing framework.
• To place orders to buy/sell shares to panel brokers based on client instructions.
• All debits and credits to client’s accounts and cashier’s order account as per client’s instructions.
• All debits and credits to client’s accounts and cashier’s order account as per client’s instructions and all Dr and Cr in suspense and GL accounts are to be justified

Delegated Authority

• As delegated authority

How To Apply

Click Here To Apply

Application Deadline : 20th October 2023