Insurance Regulatory Authority Customer Care Officer Job

Insurance Regulatory Authority Customer Care Officer Job

Customer Care Officer Job, Current Customer Service Jobs In Kenya,


The position is responsible for providing professional and efficient front office services to uphold corporate image and facilitate seamless operations of the Authority

Duties and responsibilities 

  • Managing incoming and outgoing calls and route to appropriate persons; ii) Directing enquiries from external stakeholders to relevant employees;
  • Managing guests in a professional manner;
  • Managing internal stakeholders;
  • Monitoring flow of visitors for security controls;
  • Maintaining the appointment diary either manually or electronically;
  • Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms;
  • Scheduling appointments for internal and external stakeholders;
  • Maintaining call records and expenditure for monitoring purposes;
  • Implementing Quality Management System standards and continuously identifying and managing risks; and

Person specification

  • Bachelor’s degree in relevant field from a recognized institution
  • Certificate in Computer Proficiency
  • Meets the requirements of chapter six of the Constitution.
  • Good communication skills
  • Good organization and inter personal skills Ethical and integrity
  • Team player

Terms of Offer:

An attractive remuneration package commensurate with the responsibilities of the position will be negotiated with the successful candidate.

Successful candidates for positions in Job Grade IRA 3 shall be appointed on a contract of five (5) years renewable subject to performance while those in Job Grade IRA 4 to IRA 10 shall be appointed on Permanent and Pensionable terms of service.

How To Apply

Suitably qualified and experienced individuals should submit applications enclosing a detailed curriculum vitae (CV), copies of relevant academic and professional certificates/testimonials and a copy of National Identity Card.

The CV must at the minimum provide details of the applicant’s email address, day-time mobile telephone numbers, details of current employer, current remuneration and names and contacts of three (3) referees familiar with the applicant’s professional background and experience.

Applications, addressed to the undersigned, may be sent by post or delivered at the Insurance Regulatory Authority (Registry Section) at Zep Re Place, 2nd Floor, Longonot Road, Upper Hill. Please note that these should be sealed, marked “Confidential” and indicate the job reference (e.g “REF:MICT/08” for Manager ICT).

Commissioner of Insurance & Chief Executive Officer

Insurance Regulatory Authority

Zep-Re Place

P.O Box 43505-00100


Applications must be received by close of business on 7th November 2023.

Candidates who had earlier applied for these positions may re-apply.