Opibus (Roam) Customer Care Operator Job

Customer Care Operator Job, Current Customer Service Jobs In Kenya,

About us

Our vision is to make electric mobility more accessible to a broader market by making the technology more cost-efficient and simplifying deployment. Roam focuses on mass transit products, such as electric motorcycles used for taxi and delivery as well as electric buses in a public transport setting.

About the role:

We are looking to hire a Customer Care Operator who will play an integral role in supporting, coordinating, administrating, and analyzing activities carried out by ROAM ELECTRIC Technical After Sales personnel regarding routine and non-routine maintenance and support for all business areas. You are the main interface between the customers and the company.

Key Duties and Responsibilities

• Follow up on internal and external customers and report faults and issues across all business areas.
• Coordinate various support and service activities through tools provided by the company.
• Be responsible for the surrounding activities of a team when out in the field.
• Collaborate with the field and inhouse team to ensure customer satisfaction and successful completion of support and service activities.
• Be responsible for the surrounding activities of a team when out in the field.
• Collaborate with the field and inhouse team to ensure customer satisfaction and successful completion of support and service activities.
• Keep the reports and data capturing up to date to enable analyzing and improvements as well as a good tracking of what has been done and why.
• Share customer-intended reports with clients.
• Create reports about ticketing performance and ticket trends

Qualifications and experience

• Proven experience working in customer service.
• Excellent communication skills in both English and Swahili, with the ability to articulate Roam’s values and offerings effectively.
• A friendly, proactive, and independent individual who can also excel in a collaborative team environment.
• Passion for electric mobility (Emobility) and a genuine interest in contributing to a sustainable future.
• Strong organizational skills with keen attention to detail.

Deadline:12th November 2023

How To Apply

Click Here To Apply