Corporate Staffing CV Writer Job 2023

CV Writer Job 2023, Current Customer Service Jobs In Kenya,

Corporate Staffing Services is a leading HR & recruitment firm located in Nairobi. In the last ten years w,e have placed qualified and suitable Kenyan professionals with leading companies in Kenya and the Larger East Africa.
We are looking for a vibrant, young individual with excellent writing and people skills. If you have a genuine interest in writing and are keen on career & job matters, then this is an ideal opportunity for you.
The objective of the career advisory department is to equip candidates with skills that give them an edge in the job market. We do this by writing professional CVs, interview coaching, psychometric tests career development advice, and soft skills training in different areas.

Responsibilities

• Attend to clients, candidates, and visitors in a friendly and professional manner, providing a warm and welcoming environment.
• Respond to client inquiries received via phone, email, or in-person promptly and effectively, utilizing predefined responses when applicable.
• Follow up on client inquiries received via email by making phone calls to ensure client satisfaction and gather further information.
• Exercise discretion when addressing client inquiries, tailoring responses based on the nature of the request and client preferences.
• Conduct interviews with clients, either in-person or virtual, to assess their skills, qualifications, and experiences, and offer career advice accordingly.
• Bill clients for services, determining fees based on services requested and pre-determined billing parameters.
• Accept client payments, process them accurately, and submit the cash to the manager at the end of each business day.
• Maintain and nurture client relationships by keeping them informed about relevant opportunities and training programs.
• Cross-sell different services to clients, promoting complementary offerings.
• Provide clients with a comprehensive review of their CVs, offering guidance on improvements and tailored recommendations (in-person, via email, or over the phone).
• Prepare CVs and Cover Letters, customize them according to clients’ experience and qualifications, and ensure they are free of grammatical errors.
• Stay updated with industry trends and standards related to CVs, ensuring that documents are in line with market expectations.

Qualifications

• Degree or Diploma in Business Related Course
• Exemplary writing skills as writing is the core role
• Previous customer service experience in a fast-paced environment is an added advantage.
• Personal integrity and ability to maintain confidentiality
• Ability to multi-task and get things done to completion
• Excellent planning and organizational skills
• Competency in Microsoft applications including Word, Excel, and Outlook
• Strong phone and verbal communication skills along with active listening
• Ability to learn about services and describe/explain them to prospects
• Customer focus and adaptability to different personality types
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Able to handle a high-pressure environment
• Between 25 and 30 years of age.

How to Apply

Click Here To Apply