Britam Head of Business Development Retail Job
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Britam Head of Business Development Retail Job
Head of Business Development Retail Job, Current Insurance Jobs In Kenya,
Job Purpose:
The job holder will oversee all Retail Business channels and drive growth through all the channels.
Key responsibilities:
- Drive growth of business through all channels direct and intermediated channels.
- Develop strategies to grow retail business.
- Coordinate with the Business Development team retail to grow FA and IFA business.
- Collaborate with BDM Pension Management needed to ensure aligned messaging.
- Collaborate with the portfolio management team to grow the customer base.
- Plan and carry out marketing investment products in all regions in collaboration with the customer experience department.
- Develop partnerships with external parties to leverage business growth.
- Collaborate with the Customer Experience team to drive client satisfaction and client retention.
- Prepare periodic performance reports.
- Develop and enhance the different customer affinity groupings.
- Attend product training/portfolio review, to be up to date with the market developments.
- Delegated Authority: As per the approved Delegated Authority Matrix.
Key Performance Measures:
- Increase in number of Retail customers as per defined targets.
- Increase in Retail sales to corporate customers.
- Increase in Retail customers of investment products.
- Retention among Retail customers using Investment and Pension products.
Knowledge, experience, and qualifications required
- Bachelor’s degree.
- Professional qualification in related studies.
- 7- 10 years experience in investments, insurance, or banking; 3-4 of which should be in a managerial capacity.
- Experience in Retail Sales in digital, intermediated channels, and Relationship Management.
- Significant experience in stakeholder management and working with various teams to ensure segment strategies are achieved.
Leadership category responsibility framework (Core Competencies):
Change Leaders in Britam need to:
- Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
- Continuously configure and adapt the functional area to most effectively suit the future view of the business;
- Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
- Be in touch with the changing industry, customer needs, and international best practices;
- Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
- Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning;
- Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
- Facilitate functional integration;
- Ensure the development and establishment of appropriate behavior and values (culture) within the function that aligns with the strategic direction and values of the business;
- Coordinate between functions and divisions to ensure optimization of the value chain and resources;
- Ensure alignment of strategy, objectives, and deliverables within the function;
- Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
- Ensure a seamless experience for clients;
- Appropriately allocate funds and capital to maximize shareholder value;
- Adequately manage operational risk;
- Increase operational efficiency;
- Provide access to accurate and consistent information and services across all channels;
- Improve quality and speed of decision-making across the business.
How To Apply
Closing Date: 15-11-2023
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