Job Summary:

Reporting to the Systems Administrator, the ICT Officer will ensure overall ICT support for Tenwek Hospital offices and supported sites on all ICT functions ensuring smooth, problem-free free, and well-documented systems to ensure the goals of Tenwek Hospital strategic plan are in progress.

Key Responsibilities and Duties

• Consistent and timely troubleshooting support provided to the College and personnel
• Proactive assessment of user needs in terms of software and applications and installation of the same on computers for all relevant users
• Maintain and troubleshoot all network and computer-related issues
• Integrate security, and physical control solutions for all confidential data and systems
• Monitor performance and manage parameters to provide fast responses to front-end users
• Integrate and configure computer networking for best performance
• Troubleshoot and repair of hardware, operating systems and applications
• Monitor and maintain computer systems and networks
• Identify security gaps and provide relevant solutions.
• Test and evaluate all new technology including M&E systems e.g. database systems, websites, etc.
• Enhance the office IT system through appropriate upgrades and advise on changes or improvements required.
• Help install and support all ICT hardware and software; ensuring applications support including hardware/Software Installations
• Receiving log requests for support from users and responding to the requests in a logical and prioritized manner
• Ensuring all work is carried out and documented by required standards, methods, and procedures
• Providing guidance and advice to staff on policy issues related to ICT equipment safety and maintaining confidentiality and
• observe the data protection guidelines of the organization
• Ensuring monitoring the progress of requests for support and ensuring users and other interested parties are kept informed
• Carries out any other reasonable duties within the overall function commensurate with the level of responsibilities of the position
• Carrying out general maintenance to hardware in regards to cleaning and ensuring smooth functionality
• Ability to train other staff in ICT function to handle basic support matters
• Assets management support and distribution accountability
• Server support functions and minor AD functionality
• Any other related duties assigned by your supervisor.

Qualifications, Knowledge, and Skills

• A degree in Information Technology or Diploma in Information Technology with at least 3 Years relevant experience
• Proficiency in the use of ICT particularly in the development of web‐based solutions, maintenance of websites, and working with databases.
• Excellent use of MS Office packages and office automation solutions
• Experience in the Windows Server and Linux Server Administration
• Experience in networking, software& hardware maintenance
• Demonstrable experience in the development and implementation of web and mobile-based solutions
• Good organization, interpersonal, and negotiation and a high level of computer skills, including excellent knowledge of
• Microsoft Office applications and ERP systems.