M-Gas Technical Sales Representative Job

Technical Sales Representative Job, Current Sales & Marketing Jobs In Kenya

About the Job

• To support the organization, and realize its strategic intent on customer Service through effectively signing up new customers as well as servicing the signed-up ones with the LPG cylinders filled with gas.
• The role will also entail supporting customer service by understanding issues raised by customers as well as answering any complaints raised by the customers.
• To offer technological support on the right use and maintenance of the smart meters during and after installation.

Duties & Responsibilities

• Responsible for signing up /enrolling new customers to use LPG gas and accessories offered by the company in their houses, preferably in the kitchen area
• Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
• Satisfactorily take the customer through the contract ahead of installation.
• Request the customer to rearrange the house in readiness for the cooking solution considering ventilation.
• Ensure the customer/user is present at the time of installation.
• Perform the task of signing up customer, installation, battery change, and cylinder change as well as any other task as may be assigned by the team leader from time to time.
• Responsible for giving honest feedback to operations on any consumer complaints.
• Responsible for the safekeeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs, and Merchandise)
• Responsible for effectively communicating to the customers any information that will make the experience of the customer good.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology.
• Responsible for managing route adherence to support operations optimization by guiding the logistics on the locations for the new customers.
• In charge of the volume per sales area and increasing consumption of the customers assigned/ allocated to them
• In charge of customer service by communicating correctly any messages intended to our customers.
• Resolving customer’s delivery concerns and escalating all matters to the responsible persons
• Plays a role in giving vital information to the organization about the competitor’s activities.
• Manages and maintains all the customers’ accounts in each area.
• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, motorbikes, Canters, etc.).
• Responsible for prompt Replenishment of cylinders that are near depletion LPG and exchanging of used batteries with charged batteries at the customer’s premises – Efficient and timely delivery of orders including new placements.

Personal Attributes

• Integrity, Honesty, and Commitment to Company goals
• Individual initiative and good communication skills on the telephone and in person
• Friendly and helpful interpersonal style
• Ability to stay calm when customers are stressed or upset.
• Attention to detail.
• Fluent in English and Kiswahili

How To Apply

Click Here To Apply