Stanbic Bank Relationship Manager, Women Banking Job

Relationship Manager, Women Banking Job, Current Accounting Jobs In Kenya,

Job Description

Job Purpose:

To grow and retain client relationships as per allocated segment/sector portfolio (Women Banking). To execute the segment offering, related toolbox(es), initiatives, and activities aimed at optimizing both client experience and profitability for the bank.

Key Deliverables:

• Adhere to required compliance, legislative, regulatory, etc. requirements e.g., KYC.
• Adhere to sound account management principles for optimal credit portfolio management execution (e.g., reduced excesses, unauthorized overdrawn accounts, and overdue reviews).
• Analyse, identify, and recommend the adaption of operational procedures to minimize risk.
• Apply discretion to act on client instructions within a defined mandate and escalate where applicable (e.g., client requests an EFT transfer to be made, the RM may act on the request if within the allocated mandate).
• Based on a client credit profile, make recommendations on how to structure future lending facilities for clients.
• Conduct adequate due diligence at deal inception to minimize credit provisions and ensure sustainable bankability of all assets.
• Conduct ongoing client reviews and ensure effective client service and delivery of own portfolio financial objectives.
• Continuously source relevant market information and key trends in which clients operate, to enable proactive information sharing with the client and the rest of the team.
• Correctly inform the client of credit application information requirements (e.g. balance sheets, financial statements, management accounts, and facilitate timeous submission thereof).
• Educate customers regarding the value of using self-service channels (e.g., Internet Banking, ATMs, and Mobile Banking) to empower customers and minimize ad-hoc service requests.
• Educate customers with regards to lending application processes (e.g., vehicle finance, home loans, overdraft, credit card, cash, etc.), credit maintenance processes (e.g. annual reviews), and account conduct expectations (e.g., minimum account balances, provision for debit orders and cheque payments, etc.).
• Ensure a deep understanding of the client’s requirements through regular value-adding interactions with clients.
• Ensure that all clients in the portfolio meet the segmentation criteria as per defined parameters.
• Ensure the necessary indemnities are in place to receive instructions from the specific client via email or telephone.
• Execute toolbox(es) requirements as well as the defined segment/sector offering for clients in their portfolio.
• Explore alternative solutions in the event of declined facilities from Credit where feasible and motivate for arbitration where necessary.
• Formulate solutions on how to respond to a client’s needs and requirements accordingly (e.g. a client is experiencing a cash flow problem and the jobholder needs to perform a full review on available current financial statements, potential payments which are due to the client, etc. and make suggestions on how to accommodate the client over a certain period until the cash flow problem has been resolved. Determine affordability, refer to Credit if outside of the client’s estimated risk limit).
• Frequently source feedback from the client on their experience and service levels and address areas of concern, as a matter of priority in collaboration with appropriate business units.
• Identify and rectify revenue leakage for own portfolio.
• Identify new business opportunities and expand opportunities across the existing client base, to achieve defined financial budgets for the allocated portfolio, through optimal growth of assets and liabilities, transactional, margin management, and revenue streams in line with agreed targets.
• Manage and control client exposure and securities held to contain concentration risk within own portfolio.
• Notify clients timeously of the approval/decline of credit loan facilities.
• Prepare and submit quality credit applications for evaluation and/or approval by Credit, where required, or oversee the preparation of credit applications by the RMA. Conducts credit reviews as and when required.
• Proactively anticipate negative impact on portfolio influenced by market conditions; natural courses (e.g., drought); changes in legislation; and macroeconomic conditions.
• Proactively plans and effectively manages timelines for annual credit reviews for the portfolio within the set timelines.
• Raise, manage, and follow up on queries to ensure the client is provided with constant feedback and that queries are resolved within agreed SLAs.  Escalate all SLA failures timeously to minimize client impact, repetition of similar incidents, and the reputation of the bank.
• Report on portfolio performance against targets, service, financial, compliance, credit, risk, etc.
• Responsible for maintaining a healthy link between the Balance Sheet and Income Statement by managing the agreed margins at which facilities are made available to clients in the portfolio.
• Structure and customize credit loan facility options to suit client requirements whilst effectively communicating the parameters and qualifying criteria of said facilities.

Qualifications

Minimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Finance and Accounting
Experience Required
Relationship Banking (Client Coverage)
Business & Commercial Banking
5-7 years

• Relationship management experience as a Business Banker or Relationship Manager. Experience in dealing with customers at all levels. Significant product knowledge including specialized products and financial structures. Experience in budgeting, forecasting, cost control, and client financial analysis. Experience in preparing and motivating Credit applications is essential.

Additional Information

Behavioral Competencies:

• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Making Decisions
• Providing Insights
• Pursuing Goals
• Showing Composure
• Taking Action
• Understanding People
• Valuing Individuals

Technical Competencies:

• Economic Capital Management
• Financial Acumen
• Process Governance
• Risk Identification
• Risk Reporting
• Risk Response Strategy
• Risk/ Reward Thinking

How To Apply

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