Job Overview/Summary

• Focused on M&E technology support, the successful candidate will be a member of the team responsible for developing, implementing, and supporting IRC’s global technology tools. This includes CommCare, Microsoft Power BI, and Microsoft SQL Server Azure-based products. Working in partnership with staff at various levels and locations, the M&E Technology Specialist performs a key role in analyzing, developing, and improving tools and processes contributing to the successful rollout of the M&E Technology products.
• Specific tasks include the development of applications in CommCare, dashboard development work in Power BI, software and data quality assurance, technical assistance including issue routing on the helpdesk, second-line support, and participation in setting standards for processes, security, and systems configurations.

Major Responsibilities

Application Development and Data Visualization.

• Develop and improve applications to support data collection tools using CommCare and ODK tools.
• Support the development and rollout of organization-wide and sector-specific dashboard products using Excel and Power BI.
• Work with M&E, data teams, and other stakeholders in requirements gathering and analysis to inform the development or improvement of M&E technology products.
• Develop documentation for M&E data collection tools and dashboard products. This includes user guides, setup manuals, training materials, and other communication materials.
• Provide technology training to the business teams, deployment teams, and end users on various M&E products.
• Support standards for data protection, confidentiality, and data security for the M&E systems and collaborate with key teams in IT security and protection teams for guidance as needed.

Technology Support

• Provide technical support and backstopping to field staff using M&E applications developed.
• In liaison with regional ICT and M&E teams, consolidate change requests, bugs, and feature improvements.
• Address tier II technology support requests and/or triaging to the relevant lead developer for resolution.
• Administer helpdesk for the M&E Technology team to ensure issues reported are resolved within the specified SLAs.

Quality Assurance

• Participate in the design, implementation, and operation of data quality processes as they apply to M&E data applications.
• Support quality assurance efforts during product development including setting up test plans and executing those test cases.
• Support on developer code reviews and pair-programming as necessary.

Qualifications

Required Skills

• At least five years’ experience in developing and rolling out M&E technology tools using CommCare or similar ODK-based data platforms.
• At least three years of experience developing, implementing, and supporting M&E analytics and dashboard products using Microsoft Power BI, Tableau, Excel, or similar applications.
• Ability to effectively communicate in English both in verbal (i.e., day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as an overall ability to be clear and concise in all communications.
• Strong analytic curiosity and innovative problem-solving skills using a system thinking approach.
• Demonstrable ability to work both independently and in a dynamic, cross-functional team structure.
• Demonstrable ability to establish and maintain working relationships across all departments and levels of the organization.

Preferred Skills

• Advanced level experience in CommCare application development and Power BI dashboard development.
• Advanced level experience in MS Excel including developing macros and consolidating data from multiple Excel spreadsheets.
• Experience working with SQL, DAX, Power Query, and similar Microsoft data transformation and manipulation languages.
• Experience providing support for enterprise-level platforms with significant numbers of users across global time zones and varying IT infrastructure.
• Direct experience implementing programs or M&E in an international NGO context.
• Ability to speak, read, and understand one other language including French, Spanish, and/or Arabic is a strong advantage.

Working Environment:

• Standard office working environment or remote work.
• Some international travel may be required for capacity support visits.

How To Apply

Click Here To Apply

Deadline: Apr 22, 2024