Old Mutual Kenya Call Centre Nurse Aide Job
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Old Mutual Kenya Call Centre Nurse Aide Job
Call Centre Nurse Aide Job, Current Nursing Jobs In Kenya,
Job Description
- The Information Centre Care Agent is responsible for managing all incoming calls to the OLD MUTUAL Medical emergency hotlines.
Key Responsibilities
- Answer incoming telephone calls into the Call Center professionally at all times
- Working with providers and the OLD MUTUAL Case management team to manage the admission and discharge process of OLD MUTUAL Members
- Managing requests for services from providers, intermediaries, and clients, providing information on the OLD MUTUAL provider network, available benefits per scheme policy and services, and other routine information
- Processing pre-authorization requests for outpatient services
- Provides health information to customers via OLD MUTUAL approved resources
- Completes accurate and timely documentation of all services provided to callers
- Escalate/liaise with claims/ care teams on any issues that require further consultation
- In conjunction with Smart applications resolve card issues raised at the point of service.
- Attends all required training sessions and meetings.
- Normal information center duties. E.g. carrying out customer surveys, social media, and email management.
- Performs all other tasks as assigned by the Information Center Manager, Case Management Supervisor, Medical Case Management Manager, and/or Medical Claims Manager.
Skills & Competencies
- Basic level of proficiency with Windows-based applications such as MS Office, Excel, Word
- Proficient ability to analyze data and develop recommendations
- Strong verbal and written communication skills
- Maintains a professional/customer service focus at all times.
Qualifications & Requirements
- Availability to work both day and night shifts
- 1+ years in Patient Customer Service Experience Preferred
- 1+ years of Call Center experience Preferred
- 6+ months of professional experience in an office setting using the telephone and computer as primary instruments to perform the job duties
- Knowledge of medical terminology/Coding (ICD10)
- Bachelor’s Degree or Diploma in Nursing
- Experience working in the Insurance industry preferred
- ACII or Other Insurance Certification Preferred
How To Apply
Closing Date: 8th Dec 2023
Categories: Nursing Jobs In Kenya
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