Old Mutual Kenya Customer Service Officer Job

Current Customer Service Jobs In Kenya,

Location: Mombasa, Eldoret

Job Description

• Enforce underwriting controls including onboarding, certificates, booking of business, and documentation.
• Implement underwriting guidelines, processes, and procedures to ensure quality underwriting and business.
• Ensure profitability of the branch through quality control and on-boarding.
• Quality documentation timely turnaround – TAT.
• Excellent customer service and retention support.

Key Responsibilities

• Enforce underwriting controls.
• Ensure clean and accurate data capture.
• Timely preparation of quotations and follow-up.
• Debiting of premiums and processing of policy documents within set timelines.
• Processing and checking of underwriting Documents.
• Issuing & signing of Motor Certificates and Yellow cards.
• Ensure that work is done within the set standards of service and TAT.
• Give quality customer service to all clients.
• Safe keeping of security documents.
• Daily scanning and indexing of emails.
• Initiating motor valuation and follow-up.
• Adherence to the credit control policy.
• Follow up renewals and ensure maximum retention of profitable accounts.
• Timely processing of refunds and follow-up.
• 100% Adherence to the authority matrix.
• Ensure the registry is fully maintained, orderly, and up to date.
• Ensure compliance with AML and PEP guidelines.
• Ensure cross-sale and up-sale opportunities are maximized.
• Perform any other duties as may be required by the management.

Skills & Competencies

• Basic Underwriting skills and product knowledge.
• Customer service skills.
• Good Communication Skills.
• Computer Literate.

Qualifications  (Academic, Professional, Experience)

Qualifications:

• Degree preferably insurance.

Experience:

• 1 year and above.

How To Apply

Click Here To Apply

Deadline: 6th Dec 2023