Canonical Graduate Customer Success Manager Job

Graduate Customer Success Manager Job, Current Customer Service Jobs In Kenya,

Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. Customer Success Managers (CSM)  are responsible for developing trust with their assigned customers and committing to providing them with the best possible experience navigating Canonical’s vast offering. Through a clear understanding of their customer’s objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap. 

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. 

This role is the first step in the CSM organization. Primarily focusing on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. This is our responsibility to ensure the best user experience for them through problem-solving, onboarding, enablement, and value realization, to success. Through collaborative problem-solving and participation in campaign efforts, you will connect with a large range of users of Canonical products and identify our future champions. 

Location:  This role will be based remotely worldwide.

What Your Day Will Look Like

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem-solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high-potential as well as high-risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer’s objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team

What We Are Looking For In You

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure, and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organizational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally

Additional Skills That You Might Also Bring

• Fluency in a language other than English

How To Apply

Click Here To Apply