Absa Bank Limited Relationship Manager – Public Sector Job

Relationship Manager – Public Sector Job, Current Sales & Marketing Jobs In Kenya,

Job Summary

The primary objective is to maximize sustainable Economic Profit derived from a portfolio of Public Sector Customers via effective Business Development and Risk Management at an individual and team level

Job Description

Key Accountabilities/Deliverables/Outcomes

Accountability: Customer Sales and service – 45%

• Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.
• Identify the opportunity to introduce Product Specialists to Customers and subsequently ensure delivery and sales.
• Formulate business development strategies and objectives to meet changing market needs.
• Monitor the level of complaints and quality of handling of those complaints.
• Support efforts to research competitive threats/opportunities within the bank’s marketing/geographical area.
• Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship contact points (including the introduction of new personnel), and new product changes.
• Keep customers advised on the expected ‘delivery date’ for product/credit applications.
• Commitment to understanding customer requirements: striving to ensure requirements are met and taking responsibility for solving problems.
• Rising to and achieving stretching targets; focusing on adding value to the Bank and customers; communicating opportunities for others to achieve results.

Accountability:  Credit and Operational Risk Management – 45%

• Primary responsibility for the control and management of credit risk within own portfolio of corporate customers.
• To maximize economic profit on own customer portfolio and team bases.
• Manage own performance against key financials (risk–adjusted contribution) sales, service, and operational targets.
• To ensure service delivery and support functions provided customer-oriented service within the stipulated service level agreements.
• Develop and implement customer relationship plans for all customers.
• Work with Corporate Credit Managers, to assess and recommend credit facilities for customers.
• Collaborating with and assisting others; working as a team; being proud and working in the interest of the Bank.

Accountability:  Developing yourself and others – 10%

• Being receptive to feedback and constantly striving to develop new skills and knowledge.
• Work to enhance the capability of the organization by getting the best out of people.
• Identify own strengths and weaknesses in skills and attributes, review self-development plans, and ensure cleaning and development are accommodated.
• Support the implementation of the AML program amongst the CIB Team and the wider Bank.

Required Performance Imperatives

Financials:

• Responsible for directly meeting the business’s annual revenues, volumes, customer acquisitions, and cross-sell opportunities for the portfolio.
• Responsible for the marketing initiatives, assessment, and maintenance of transactions/relationships falling within the portfolio.
• Acquisition of new business – new to the bank

Customer:

• To develop and build relationships with key customers (both internal and external) at various levels within the customer organization.
• Manage organizational complexities to create a “win-win” situation for the Customer and Absa.  Continue to focus on creating operational dependency with their front/bank-end processes with Absa’s front/back-end processes. 
• To seek and solicit customer views on the customer satisfaction survey and to maintain these at satisfactory levels. 

Target Market:

• To continuously develop and enhance the business focus and target market of the key areas of the business in this sector. 
• To maintain a momentum of calling on existing and prospective customers for the bank. 
• To develop an understanding of areas of business that require credit focus and maintain the understanding of industry dynamics of these sectors with a view of keeping the cost of credit low.

Role/Person Specification

Preferred Qualification

• University, college degree, or other relevant
• (Above 5) years (Technical/Managerial) experience

Preferred Experience

• Experience in understanding business dynamics, especially about the awareness of Public Sector customer requirements. (Above 5 years)
• Experience in managing Public Sector clients with varied product needs and complexities including Corporate and Project Finance in addition to TB and Markets product set.
• Understand how the various areas of the Bank are positioned to meet the challenges of Public Sector customers.

Knowledge and Skills

• Advanced knowledge of Banking
• Basic knowledge of the Bank’s lending criteria in the Business and Personal sectors
• A fair understanding of current issues including macro and micro economic environment.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

How To Apply

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***Application Deadline – 8th Dec 2023***