Job Description

• Our client, an established commercial bank in Kenya and licensed by the Central Bank of Kenya is looking to hire Senior Branch Managers. The successful candidate will be responsible for Managing the daily operations of the branch to maximize profitability from products and services, meeting sales plans, attracting new customers and retaining existing ones, promoting a prestigious corporate image, and acting as a valuable source of market intelligence.

Location: Nairobi, Mombasa & Eldoret

Job Responsibilities

• Develop the branch plan in alignment with the overall Consumer Banking strategy to achieve the budgeted targets and revenue growth within the set timelines.
• Monitor the daily performance of the Branch through financial reports on actual achievement versus target so that areas of unsatisfactory performance are identified and rectified promptly through uplifting team productivity.
• Focus on attracting new customers to banks in different segments (Wealth, Plus, Business Banking…etc) with quality portfolios and customer profiling requirements based on the bank’s strategy.
• Conduct joint sales calls with different branch staff to meet current/prospective key customers to market a wide range of the bank’s products, cross-selling, and deepening the relationship with those key customers.
• Compare the Bank’s different products and services against competitors to understand market trends and recommend changes that increase the bank’s competitive edge & increase market share.
• Authorize the processing of the secured assets facilities in addition to the Payroll Unsecured facilities application through the branch based on the authorized limit as part of their p privilege by reviewing, assessing, validating, and liability any other required checks to all the relevant documents of all requests.
• Ensure that all the authorized cases are within the delegation authority matrix and the authorization must be post the documents review and customer’s data validation on CRM
• Promote and drive customer migration to more cost-effective alternative delivery channels, to reduce cost and maximize efficiency.
• Maximize revenue through increasing fee generation, reducing operating costs, and maintaining the cost-to-income ratio within the limits set by the Consumer Management.
• Ensure that all Service standards set by the bank are applied by Branch staff.
• Ensure that all sales activities and customer interactions are logged on CRM
• Ensure that his/her team is acting on CRM leads generation by contacting and converting opportunities within predefined TAT and conversion/contact rate.
• Manage the Branch lobby traffic to reduce waiting time, interact with customers to ensure that the lobby is well handled, directed, are tended to in high traffic hours make sure that customers have positive feedback before they leave the branch premises, as well as managing any customer dissatisfaction.
• Ensure the customer complaints are handled at the first point of contact with full ownership, escalating the case to relevant departments if requested and providing prompt feedback to Customers promptly.
• Monitor the customer attrition rate, analyze the reasons, and work on action plans to reduce the attrition rate and retain valued customers.
• Ensure accuracy and completeness of Branch documentation, readily accessible on file, incorporating necessary analysis and checking to ensure correctness of data and adherence to set processes.
• Authorize the processing of the secured assets facilities application through the branch as part of their prerogatives by reviewing, assessing, validating, and liability any other required checks to all the relevant documents of all requests.
• Declare full adherence to secured facilities credit risk policy and procedure by ensuring reviewing and validating all the required checks such as Legal Negative List, Collection List and Fraud List, Original and Scanned Documents, CBE Negative List and CBE Code List, FC- Sanctions screening lists. loan purpose etc.
• Secured facilities authorization must be within the approved delegation matrix to proceed with the line facility booking
• Adhere to the bank’s Operating and Credit policies and procedures to minimize operational errors and losses.
• Rectify any Audit comments timely to mitigate any potential risk, ensuring the identification of the root cause to avoid future re-occurrence
• Declare full adherence to Payroll Unsecured / secured facilities credit risk policy and procedure by ensuring reviewing and validating all the required documents such as Legal Negative List, Collection List and Fraud List, Original Scanned Documents, CBE Negative List and CBE Code List, loan purpose, Direct Debit, etc.
• Efficient implementation of the new hire onboarding process, providing staff with the requested coaching, training, logistics…etc.
• Setting the training plans for all staff in the branch with related department heads and ensuring the efficiency of the training to business and implementation of training by trained employees.
• Implement an effective and efficient rotation plan among the employees to increase the staff knowledge create different levels of management and exchange knowledge at the branch level.
• Ensure the effective achievement of Branch objectives through careful objectives setting, managing performance, developing, coaching, and motivating staff, assisting career development, and providing formal and informal feedback and appraisal to maximize overall performance
• Ensure clear communication of the bank’s vision and strategy to all staff and explain how the branches contribute to achieving the overall bank’s objective
• Ensure compliance with all relevant CBE regulations, banking laws, AML regulations, and internal bank policies and code of conduct to maintain the bank’s legal position and mitigate potential risk.
• Ensure full adherence and Implementation of the bank’s policies, procedures, and controls covering Branch operations, Security information, and confidentiality.

Other Requirements

• Bachelor’s degree in Commerce, Business Administration, Accounting, or its equivalent.
• Minimum 8 years of relevant banking experience of which a minimum of 3 years should be in a Branch Manager or Premier Centre Manager position
• Excellent command of English, written and spoken
• Complete Knowledge of KYC, AML, and compliance requirements
• Leading and Supervising Skills
• Planning and Organizing
• Thorough knowledge of branch budgeting and costing
• Strong Understanding of the market and competitor’s offerings
• Strong Portfolio management & Networking
• Client Focused & Target Oriented

Deadline: 15 Dec, 2023

How To Apply

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