The role

Duties & Responsibilities

• Lead in providing innovative digital solutions (USSD, app, web-based) for MSMEs and retail consumers, positioning the bank as a frontrunner in digital banking.
• Responsible for assessing and selecting fintech partnerships that align with the bank’s strategic goals and customer needs. This role involves a deep understanding of fintech innovations, technologies, and their applicability to banking services for product co-creation.
• Demonstrate proficiency in financial analysis and understanding of fintech ecosystems and digital banking technologies; skilled in assessing the viability of fintech solutions, and commercial models and knowledgeable about regulatory compliance.
• Focuses on identifying and implementing fintech solutions that cater specifically to the needs of Micro, Small, and Medium Enterprises (MSMEs) as well as retail customers.
• Manage and foster long-term strategic partnerships with fintech companies through regular communication and collaboration with fintech partners to co-create and integrate innovative solutions.
• Tracks and evaluates the performance of fintech partnerships and the resultant products
• Drive adoption of new generation banking products distribution channels such as Open Banking, Ecosystem Banking, E-Commerce, and Social Media Banking
• Build business relationships with Fintechs, Digital Credit lenders, and Payment Service providers offering MSME solutions within timelines.
• Work with service delivery channels to ensure innovation and adoption of the digital channels and products in line with leveraging on the high number of MSMEs.
• Focus on the current and emerging needs of MSMEs across payments, collections, inventory management, e-commerce, reports, reconciliation, and support.
• Drive the use of mobile banking as a checkout for Open banking and eCommerce platforms.
• Drive adoption of digital channels by supporting development of tailor-made digital solutions
• Track the emerging developments within the evolving Financial Technology world.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

• Bachelor’s degree in Information Technology, Business IT, or a related field from a recognized university.
• Professional qualification in Digital Banking Strategy is an added advantage.
• Relevant work experience, with at least 3 years in a leadership role in Fintechs, Mobile Network Operators, Payment Service Providers, or related areas.
• Proven track record in managing digital channel strategies, preferably with experience in mobile banking or fintech integrations
• A detailed knowledge of the MSME operating ecosystem, challenges, opportunities, and solutions.
• A good technical knowledge in Open Banking, E-Commerce, Data and analytics, AI, and other emerging technologies
• Strong project management skills, understanding of software development (e.g., Agile methodologies), and knowledge of API integrations and open banking standards.
• Proficient in data analytics and business intelligence tools, capable of analyzing complex data sets, knowledgeable in digital project metrics and KPIs, with experience in reporting and visualization.
• Re-engineering of business, technology, and operational processes
• Digital strategy, E-commerce strategy and Digital Payments