MANAGER, HUMAN RESOURCE SERVICES– (KET 4) ONE (1 POSITION) REF: KET/5/1C/40/203/VOL I – B (12/23) ON PERMANENT & PENSIONABLE TERMS

Reporting to the General Manager of Human Resources & Administration

Job purpose

This Job is responsible for ensuring that the Company acquires highly skilled staff, and provides continuous improvement of staff compensation & pension, welfare, and maintenance of harmonious employee relations.

Key Responsibilities;

• Developing and reviewing the Company’s Human Resource Policies, Procedures, and Processes;
• Overseeing the implementation of Human Resource policies;
• Developing and evaluating staff career guidelines and succession plan to determine their effectiveness as tools for staff attraction, retention, motivation, and job satisfaction;
• Overseeing the implementation of staff benefits schemes and rewards systems as ways of improving staff motivation, job satisfaction, attraction and retention;
• Developing and monitoring the implementation of the human resource plans to ensure optimal staffing levels in line with Company policies 
• Coordinating staff pension administration;
• Undertaking periodic job evaluation reviews;
• Developing and maintaining harmonious and productive employee relations in the Company;
• Managing implementation of the Division’s performance targets in realization of the Company’s Strategic Plan and Performance Contract;
• Overseeing internal processes and workflows for operational effectiveness;
• Preparing the Division’s annual budget, procurement, and work plan;
• Managing the implementation of risk mitigation measures and updating the Division’s Enterprise Risk Register;
• Managing staff job performance and evaluation, career development and capacity building, and deployment of skills;
• Liaising with other process owners for operational effectiveness.
• Advising the Head of the Directorate on recommendations relating to employee satisfaction, turnover, and retention;
• Overseeing payroll administration;
• Advising other line managers on matters relating to human resources management;
• Coordinating the implementation of quality management systems in the Division;
• Monitoring the implementation of the Division’s risk framework and generate relevant reports;
• Interpreting and ensuring compliance with labor legislations and other statutes relating to employee relations
• Implementing the grievance handling and dispute resolution procedure;
• Evaluating proposals from potential banks that wish to sign a Memorandum of
• Understanding (MOUs) for personal lending to staff, and recommend for further managerial action;
• Ensuring the provision of staff healthcare welfare programs; and
• Coordinating government directives about Gender Mainstreaming, ADA,
• HIV, National Cohesion and Disability Mainstreaming;
• Accounting for resource use in line with prevailing laws, policies, and regulations;
• Providing oversight in quality assurance for the Division.

Qualifications & Skills required

• Must have a Master’s Degree in a relevant field with a Bachelor’s degree in Human Resource Management or related field from a recognized institution.
• Registered member of the Institute of Human Resource Management (IHRM) in good standing with a practicing certificate;
• Postgraduate Diploma in Human Resources HRM or CHRP Certification;
• Management course lasting not less than four (4) weeks;
• A minimum of eight (8) years of relevant work experience.