REF NO:
KIMC/HO/HR/02/2023

Job Description.

Duties and responsibilities at this level will entail;

• Implementing hospitality policies, strategies, programs, and procedures;
• Delegating duties to junior staff, supervise and ensure that the duties are well performed in line with the set targets:
• Maintaining furniture, equipment, and linen to ensure retention of good quality and minimize losses and damages:
• Assisting in the preparation of mise en place;
• Ensuring proper storage of all hospitality equipment used;
• Ensuring supplies and equipment are adequate in quality and quantity;
• Ensuring the use of standard operating procedures;
• Ensuring inventory control to prevent theft and for accountability purposes:
• Making reservations in food serving areas;
• Ensuring proper and timely setting up of tables:
• Ensuring the environment within the service area is clean;
• Handling guest complaints and requests during service;
• Adhering to relevant legal, health, and safety regulations and guidelines;
• Making use of hospitality information management systems:
• Facilitating events hosting and management:
• Proper planning of activities, duty roasters, and setting standards;
• Handling of visitors and conferencing services; and
• Undertaking hospitality mentorship programs.

Job Specification

For appointment to this grade, an officer must have:

• Served in the grade of Hospitality Officer Il, KIMC Grade 8 for a minimum period of three (3) years;
• Bachelor’s degree in the following disciplines: Hotel and Catering Management,
• Hotel and Hospitality Management, Hotel and Culinary Management, or its equivalent qualification from a recognized Institution;
• Food handlers” certificate; and
• Certificate in computer application skills.

Terms of Service

• The successful candidate will be on Permanent and Pensionable terms of service. The Minimum basic salary for this position will range from Kshs. 49,329 – Kshs. 68,909 per month exclusive of allowances,