Call Centre Agent Job Old Mutual Kenya

Job Description

  • The Call Centre Care Agent is responsible for managing all incoming calls and client requests to the Old Mutual.

Key Tasks And Responsibilities

  • Always answer incoming telephone calls to the Call Center in a professional manner.
  • Provide information to customers via Old Mutual-approved resources.
  • Completes accurate and timely documentation of all services provided to callers.
  • Assist clients with I-invest Account activation and pin Resets
  • Escalate/liaise with other teams on any issues which require further consultation.
  • Support the branches and front office team.
  • Normal Call center duties. E.g., carrying out customer surveys, social media, and email management.
  • Performs all other tasks as assigned by the Line Manager.
  • Retrieval and sharing of ad hoc statements in line with the OM confidentiality guidelines.
  • Research required information using available resources.
  • Handle resolve and document complaints.
  • Provide customers with product and service information in line with OM confidentiality guidelines.

Qualifications & Experience


  • Basic level of proficiency with Windows-based applications such as MS Office, Excel, Word
  • Proficient ability to analyze data and develop recommendations.
  • Strong verbal and written communication skills
  • Always maintains a professional/customer service focus.

Skills And Competencies

  • 2+ months of professional experience in an office setting using the telephone and computer as primary instruments to perform the job duties.
  • Business-related degree
  • At least one year of insurance experience
  • Progress in Professional qualification in insurance e.g., ACII, COP preferred.
  • Knowledge of customer service principles and practices
  • Knowledge of call Centre telephony and technology

How To Apply

Click Here To Apply