Customer Service Executive Job Corporate Staffing

Reports to: Customer Experience Manager,
Gross Salary: Kes 50-60K,

Our Client, a leading financial services Company that provides fund management services is seeking to hire a Customer Service Executive who will handle all aspects of customer service including customer communication, enquiry handling, customer relations, complaints handling and ensure high quality services to customers in accordance with the best practices of the industry. This position will be based at the Company’s station of choice.

Main Responsibilities and Accountabilities

• Customer Journey Comfort– Ensure all the customers are served as per the company standards
• Customer Contact & Communication– Ensuring that all phone call and email enquiries are responded to in a timely manner
• Monitoring Customer Complaint Resolution– Proactively ensure that all customers’ complaints and enquiries are recorded and responded to promptly and satisfactorily.
• Customer/Business Survey– Proactively conduct voice of the customer surveys to gather customer feedback
• General Company Co-ordination– Attend other Departmental meetings and share pain points for resolution
• Business Support– Follow up leads received at Customer Support Desk and those mined in daily customer interaction
• CS Reporting– Generate and maintain customer service reports using the company system
• Company/Customer Events– Assist in coordinating customer service events including customer day.
• Personal Growth-Continuous professional development to keep up with current industry trends in the industry.
• Any other duties- as may be assigned.

Qualifications and Requirements

• Bachelor’s degree in a business related field from a recognized institution; Business, Finance or Economics.
• At least 2 years demonstrable customer service experience preferably in a financial services organization
• Excellent computer skills MS Office.
• Excellent multitasking skills.
• Critical thinker and problem-solving skills.
• Team player.
• Great interpersonal and strong communication skills in both writing and verbal.

How To Apply

If you are up to the challenge and possess the necessary qualifications and experience; please send your CV only quoting the Job title on the email subject (Customer Service Executive- Finance) to vacancies@corporatestaffing.co.ke on or before 17th January 2024