Job Purpose

The credit officer will safeguard the hospital cash flow by ensuring full and timely collection of the target set outstanding amounts supported by periodic reconciliations and sign-offs. She/he will assist the billing team in ensuring insurance guidelines and communications are disseminated timely and enforced…

Main Duties & Responsibilities

• Establish debtor follow-up and recovery mechanisms to reduce bad debts.
• Follow up for timely payment of all due amounts as per the SLA to preserve the cash flow position of the hospital.
• Confirm and communicate all dispatches and statements to insurance every month.
• Resolve and escalate all unpaid bills above the hospital’s threshold with timely advice on market trends and resolutions.
• Engage all debtors for periodical reconciliation and sign-offs.
• Share possible rejection reports monthly for provision and follow-up on disputed claims.
• Share the final rejection report with clear reasons per account.
• Ensure timely updates of schemes, plans, and updates.
• Continuous sensitization of the billing and claim vetting teams on insurance feedback and requirements.
• Follow up on self-pay debtors’ payment as per guarantee.
• Monthly reconciliation for all general ledgers relating to accounts receivable.
• Ensure timely allocation of payment received.

Minimum Requirements

• Degree in Business related field.
• CPA finalist.
• Proficiency in MS Office Suite (Excel, Word, and PowerPoint).
• At least 5 years of working experience with at least 2 years in a busy hospital set-up.
• Insurance training will be an added advantage.

Key Job Requirements

• Honesty, transparency, and integrity
• Excellent customer service skills.
• Effective communication skills – listening, oral and written.
• Good interpersonal skills and a team player.
• Ability to work under pressure with minimum supervision.
• Analytical and decision-making skills.
• Report writing and presentation skills.
• Desire for personal development, improvement, and learning.